Service Advisor

2 weeks ago

Hilton Western, Australia Truck Centre WA Pty Ltd Full time $60,000 - $80,000 per year
  • Secure Your Future with a Market Leader
  • Supportive Team Environment & Career opportunities
  • Loyalty Leave - 1 Extra Day of Leave Per Year up to 5 Days

The Company
Truck Centre (WA) is WA's sole Volvo, UD and Mack, Truck Specialist Dealership'. With 8 branches operating successfully statewide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.

About The Role
An exciting opportunity has become available for an experienced Service Advisor to join TCWA on a full-time basis at our busy Workshops in Spearwood.

You will be responsible for acting as the primary contact (both face-to-face and over the phone) between TCWA and our customers for all repair and maintenance work on their vehicles. You will need to be confident and responsible for scheduling work from the service counter to the workshop whilst providing exceptional customer service.

The Successful Applicant
To Be Considered For This Position, You Will Have Worked In a Similar Capacity With Proven Experience In Providing Exceptional Customer Service. In Addition To Your Experience, You Will Possess The Following

  • Mechanical aptitude to understand customer needs and service requirements
  • Strong interpersonal skills and the ability to work autonomously or in a team
  • Excellent time management, organisational and follow-up skills
  • Strong communication skills to engage effectively with stakeholders
  • The ability to thrive in a fast-paced environment with competing priorities
  • Take ownership of your role and follow through until completion
  • Intermediate proficiency with Microsoft Office and adaptability to software programs

What We Offer

  • Competitive remuneration and annual CPI increases
  • Loyalty Leave - additional day of leave per year of service (up to 5 days)
  • Employee referral bonuses
  • Recognition and rewards for your efforts
  • A commitment to safety with Zero Harm initiative
  • Health and Wellbeing support through MATES program - EAP counselling and support
  • Modern facilities with free onsite parking

How To Apply
If you are looking for a new challenge and believe you have the required skills to excel in this role, please send through your updated resume via the appropriate link below.

Alternatively, for a confidential discussion, please contact Cassandra Gibson on

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