Field Service Engineer

Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world's most challenging technical problems in the rapidly growing counterdrone sector. Our customers are militaries, government agencies, airports, critical infrastructure, law enforcement and many others.

With one of the largest listed defence company market capitalisations in Australia, part of the ASX200 index, and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.

This role is in the DroneShield Sydney headquarters in Sydney CBD. There are approximately 380 staff based in the 4,000sqm facility today, scheduled to grow to approximately 500 staff by end of 2026. Overseas on the ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries globally.

*About the role*
The Delivery Team is expanding in response to increased customer traction around the globe. DroneShield is looking to recruit a Field Service Engineer who will work with the team to ensure DroneShield customers receive the best possible support, from RFI all the way through to after sales product support. 

The position will report to the FSE Lead and will work closely with the Business Development Team, Operations Team and the Product Development Team. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX listed defence technology company.

*Responsibilities, Duties and Expectations*

• Collaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracy
• Serve as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support
• Plan and manage installations of complex systems of multiple products
• Engage with customers to receive and document technical feedback
• Support new product development projects by serving as the "voice of the customer" to the engineering team
• Perform "end-user" validation testing of new products and software releases
• Provide remote and on-the-ground technical support to customers
• Conduct engineering investigation and analysis to resolve technical issues with limited support
• Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time
• Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
• Keep yourself up to date with the latest technologies, tools and methods to be effective in your role.

*Qualifications, Experience and Skills*

• Engineering or similar (quantitative) university degree is highly regarded
• Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams
• Experience in networking devices (essential)
• Proficient with Linux operating system (essential)
• Experience in testing of complex systems
• Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded
• Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds
• Existing Defence Security Clearance is preferred but not essential

*Veterans are encouraged to apply.
Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.*