Client Manager

Client Manager

Full Time / 38 hours per week / Hybrid working model

Regional Travel Required

The Company

At ServiceFM, we believe where people work matters. That's why we get personal, to create better workplace environments. Since 1979 we have been creating strategic partnerships to innovate, manage and maintain spaces that are safe, efficient, and enjoyable for the people who use these environments to do business.

Centred on a promise of Quality, Value & Flexibility, our integrated facilities management is personalised to each client in the public and private sectors in all regions of Australia.

Headquartered in Adelaide, with offices in Melbourne, Sydney, Brisbane, and Perth, this privately owned company is placed within the top 50 companies on the SA Business Index, measured by market capitalisation.

Our mission is to: Create better working environments. Our aim to service workplaces so people enjoy coming to work every day.

The Culture

Cultural fit is important, and ServiceFM's culture is embodied in the core values of safety, innovation, integrity, respect, trust, and agility. We foster a sense of belonging and highly value everyone's positive contribution to the business, as we know this is a large part of what brings personal job satisfaction.

On one hand, the environment is relaxed, down-to-earth, friendly, and fun; and on the other, business activity is fast-paced and agile with an accompanying growth mindset. There is office banter through the corridors, where people are free to express their individuality and have a laugh; so long as behaviour is respectful and well-intentioned, with a focus on achieving objectives.

About the role

As a Client Manager, you will play a vital role in driving ServiceFM's growth and success. You will be responsible for maintaining strong client relationships and ensuring consistent service delivery across your portfolio in a professional, profitable, and sustainable manner.

You will also provide guidance to supervisors and their teams to ensure high standards are met. Due to the nature of the cleaning industry, some after-hours work may occasionally be required to support client needs.

You will be required to travel regionally for this role, and at times over a week you will be travelling between Maitland, Tamworth, Armidale, Coffs Harbour, Port Macquarie, Taree, Newcastle and Gosford as part of this role.

Key Responsibilities

• Manage service delivery in accordance with service level agreements.
• Manage new contract commencements (Start-Ups) and contract terminations.
• Conduct and record client site inspections in accordance with portfolio and minimum inspection schedule.
• Manage programmed and ad hoc services as required.
• Identify, managing, documenting and following-up non-conforming services, including taking corrective and preventative action as appropriate.
• Stock control for contracts within your portfolio.
• Maintain equipment, included regular inspection, staff training, supervision, repairs, testing and tagging and records within your portfolio.
• Conform to budgetary limits and profitability targets as set by management for all client contracts, special services, labour, sub-contractors, supplies, chemicals, materials and equipment.
• Management and support of all Employees, Sub-Contractors and Suppliers within your portfolio of responsibility, including their behaviour and performance.
• Minor business development functions as required.

About you

If you are a proactive individual, relationship-focused professional with leadership experience and a strong understanding of the cleaning and facilities management industry. You enjoy working both autonomously and as part of a collaborative team, and bring a can-do attitude - Apply now

Skills and Experience

• Must have relevant experience in cleaning and supervision of cleaning procedures.
• Educational qualifications relating to business administration, people management, demonstrate experience and an understanding of the changing climate of the cleaning and facility management industry.
• As a company vehicle is required to be used as part of the duties, a valid Australian driver's license is required of the person conducting this job.
• Previous experience in a leadership role.
• Excellent verbal and written communication skills.
• Experience in organising and prioritising a demanding workload is essential.
• Ability to work under pressure and always meet deadlines.
• Methodical.
• You have strong attention to detail, are accountable, and you are passionate to share your latest findings with the team.

In return we will:

• Offer a positive work life balance with flexibility and the ability to work from home when required.
• You will be provided a fully maintained vehicle + fuel card.
• A leadership team continually investing and fostering your professional growth and development.
• Employee referral bonus scheme
• Great, fun, and energetic team fuelled with passion and energy.
• Paid wellness days over and above of base personal leave.
• Employee Assistance Program for all team members and their families.
• Paid flu vaccinations.