Quality and Safety Manager

Quality & Safety Team

Permanent Full Time, up to 80 hours per fortnight

Classification is dependent on qualifications, skills and experience

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We are seeking an experienced and motivated Quality and Safety Manager to lead our Quality & Safety team and drive excellence across both clinical and non-clinical services. This pivotal role will provide guidance, support and leadership in quality assurance, auditing, risk management, and accreditation processes, ensuring the delivery of safe, high-quality care.

As the Quality and Safety Manager, you will oversee a dedicated team, coordinate organisation-wide initiatives, and play a key role in preparing for accreditation against the National Safety and Quality Health Service (NSQHS) Standards. Reporting to the Deputy Director Clinical Governance and contributing to Sub Board Quality and Safety meetings, you will provide expert advice, champion continuous improvement, and strengthen consumer engagement in line with person-centred care principles.

This is a unique opportunity for a dynamic leader with strong project management, communication, and risk management expertise to shape the future of quality and safety in our organisation.

Our preferred candidate will have:

• Accountability and initiative.
• Experience as a health professional and/or five years senior management experience in related field, including management of a multidisciplinary team.
• Recent demonstrated experience in National Standards Accreditation.
• Recent demonstrated experience in the successful management of risks, through application of the Victorian Government Risk Management Framework (or equivalent), knowledge of Riskman and an oversight of the organisational risk register, risk maturity self-assessment and organisational attestation.
• Recent demonstrated experience in leading accreditation activities across an organisation.
• Demonstrated experience in managing incident management systems and processes.
• Demonstrated understanding of consumer participation and person-centred care.
• Post graduate qualifications in Quality or working towards.

The following experience/qualifications would be considered advantageous:

• Previous experience in leading Australian Council on HealthCare and Aged care Standards Accreditation processes and other related standards.
• Sound knowledge of Australian Commission on Safety and Quality in Healthcare National Standards and accreditation processes.
• Previous experience of clinical governance.
• Sound knowledge of legislative compliance in the healthcare industry.

IMPORTANT:Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) will be required to be provided prior to commencement.

About our organisation

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Professional development
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments.

Further details and how to apply

Further information is contained in the Position Description. Applications must be submitted via and must include a current CV and cover letter. Responses to the selection criteria are recommended. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contact Penny Woodward, Acting Deputy Director Clinical Governance on or via email

Applications close on Sunday, 21 September 2025.

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As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.