Operations Coordinator

3 days ago

Avoca Beach, New South Wales, Australia George Brand Avoca Beach Full time $60,000 - $80,000 per year
We invest in your success, paid CPD and licensing

George Brand Real Estate is a leading agency on the Central Coast, dedicated to delivering exceptional service and results. Our Short-Term Rental (STR) division manages a premium portfolio of holiday and executive rental properties, offering an outstanding experience to both guests and property owners.

This is a hands-on role, and from time to time you'll be required to visit properties to deliver supplies, set up lockboxes, assist with troubleshooting, or handle other on-site operational needs to keep everything running smoothly.

We're now seeking an organised, proactive, and detail-oriented Operations Coordinator to join our STR team and ensure smooth day-to-day operations across our growing portfolio.


Position Overview

The Operations Coordinator will oversee and coordinate the housekeeping, maintenance, and operational logistics for all short-term rental properties managed by George Brand. This role ensures that every property is guest-ready, well-maintained, and presented to the highest standards at all times.

You'll act as the central point of communication between customer experience, guests experience, and onboarding team members, ensuring seamless coordination, efficient problem-solving, and superior guest satisfaction.


Key Responsibilities

Housekeeping Coordination

  • Schedule, manage, and oversee cleaning teams to ensure all properties are guest-ready before check-in.
  • Conduct spot checks and quality assurance inspections to maintain high presentation standards.
  • Track inventory of linen, amenities, and consumables, and coordinate timely replenishment.
  • Ensure cleaners adhere to agency checklists and brand standards.

Maintenance Management

  • Manage day-to-day maintenance requests, preventative maintenance schedules, and repairs.
  • Liaise with approved tradespeople and contractors, ensuring jobs are completed on time and to standard.
  • Maintain accurate maintenance records and manage cost tracking.
  • Report recurring issues or capital improvement needs to management.

Operational Support & Administration

  • Coordinate guest turnovers and ensure seamless property readiness between stays.
  • Maintain and update property management systems (PMS) and internal scheduling tools.
  • Assist in onboarding new properties (inventory setup, compliance documentation, and inspections).
  • Support compliance with safety and quality standards (smoke alarms, pool compliance, etc.).
  • Respond promptly to guest and owner queries related to housekeeping or maintenance.

Team & Communication

  • Collaborate closely with the Guest and Customer Experience, and Onboarding Management teams.
  • Maintain strong communication with internal teams, suppliers and subcontractors to ensure expectations are met.
  • Provide weekly operations reports to management and suggest improvements where needed.

Skills & Experience

  • Previous two years' experience in property operations, housekeeping & maintenance coordination, facilities, or hospitality in short term rental industry (preferred).
  • Strong organisational and multitasking skills with excellent attention to detail.
  • Proven ability to manage contractors and ensure service quality.
  • Excellent communication and problem-solving skills.
  • Tech-savvy with experience using property management systems (PMS) or task scheduling tools. Prior experience with Breezeway is preferred.
  • Current driver's licence and reliable vehicle.

Attributes

  • Proactive and solutions focused.
  • Strong time management and ability to work under pressure.
  • Passion for delivering excellent guest experiences.
  • Reliable, professional, and team oriented.

What We Offer

  • A supportive and dynamic team culture.
  • Opportunity to grow within a reputable real estate brand.
  • Competitive salary.
  • Hands-on experience across all facets of STR operations.

Ready to join a team that's redefining short-term rentals on the Central Coast?

Apply now with your resume and a brief cover letter outlining why you'd be a great fit for the George Brand STR team.

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