Strategic Account Manager

Commit Works is an expanding company who are preparing for significant growth over the coming years. We have been on a journey to prepare our company to be able to scale rapidly. This is an exciting time for us.

The Strategic Account Manager is responsible for owning and expanding strategic customer relationships within large enterprise accounts. This role focuses on managing complex sales cycles, ensuring high customer satisfaction, and driving recurring revenue and retention through account based selling of key strategic accounts and new business pipeline.

The Strategic Account Manager works cross-functionally with Customer Success, Product, Marketing, and Projects, taking a team-based selling mantra to ensure alignment between client needs and the company's solutions. Success in this role requires a deep understanding of enterprise buying behavior, SaaS, Target Account Selling, and sales methodologies such as MEDDPICC. As a professional seller, it is the Strategic Account Manager's job to embody the buyers mindset as they take each customer on a journey to understand why change, why invest, and why now.

Reporting to the Strategic Growth Director, the Strategic Account Manager will work closely with other senior leaders (Marketing, Engineering, Product, Operations) including the CEO, and manage a diverse portfolio of strategic Tier 1 customer accounts with expansion upside.

As a hybrid role, the Strategic Account Manager will also prioritise and have an adept skill level in new business generation. The Strategic Account Manager will be responsible for their own top of funnel lead generation by leveraging a diverse range of outbound channels; cold calls, emailing, LinkedIn, intra-network of key accounts, and partnerships.

Primary Responsibilities

1. Strategic Account Management

• Own and grow a portfolio of enterprise mining clients across APAC, aligning account plans with customer strategic priorities and operational KPIs.
• Lead end-to-end sales cycles using MEDDPICC and TAS20 methodologies—identifying key stakeholders, mapping political and value drivers, and managing through to close and renewal.
• Build detailed Account Plans and Deal Reviews using Commit Works' sales playbook, ensuring cross-functional visibility and stakeholder alignment.
• Work closely with the Customer Success Manager of your designated strategic accounts to deliver additional project revenue and customer engagement to ensure retention, and creating product evangelists.

2. Pipeline Development & Forecasting

• Qualify opportunities rigorously using our sales enablement tools and methodologies, such as MEDDPICC and TAS20, and manage your pipeline through HubSpot with discipline and accuracy.
• Maintain a 3x coverage pipeline aligned to half-yearly and annual ARR targets with clear next steps and exit criteria for every deal stage.
• Work with the Strategic Growth Director and Marketing to develop target campaigns, and convert inbound/outbound engagement into qualified opportunities.

3. Solution Engineering & Product Demonstration Execution

• Develop deep product expertise across our product suite to independently conduct tailored solution demonstrations and discovery workshops.
• Translate client operational challenges (e.g. waste, rework, planning nonconformance, execution inefficiency etc..) into actionable solutions using Commit Works' capabilities.
• Customise ROI/value cases and articulate how Commit Works supports short interval control, operating discipline, and plan conformance.

4. Stakeholder Engagement & Commercial Leadership

• Build trusted advisor relationships and create product champions and evangelists with frontline users, operations leaders, planning teams, mine GMs, and business executives.
• Navigate complex stakeholder environments to align Commit Works' value with operations, IT, digital transformation, and procurement teams.
• Lead and close negotiations including SaaS Agreements, commercial terms, and implementation projects.

5. Execution & Customer Expansion

• Partner with Customer Success and Delivery teams to ensure smooth transitions post-sale, acting as commercial sponsor and account lead during onboarding and delivery.
• Identify and drive expansion, cross-sell, and multi-site rollouts, delivering value through strategic growth within enterprise accounts.
• Own renewal strategy, leveraging Customer Success retention metrics, account health indicators and user engagement analytics.
• Internal Collaboration & Process Excellence
• Collaborate with Product and Engineering to advocate for roadmap items aligned to customer feedback and industry trends.
• Maintain all account notes, activities, and documentation in HubSpot and sales enablement tools to ensure transparency, sales best practice, and handover readiness.
• Participate in weekly pipeline reviews, deal war-rooms, win/loss postmortems, and forecast reviews to support continuous sales improvement.