NDIS Quality Officer

The Personnel Group is a purpose-driven, not-for-profit organisation that has been supporting individuals and communities across Australia since 1986. Originally focused on helping people with disabilities transition into open employment, the organisation has expanded its services to include Employment, Health, Training, and Community support through a wraparound model. Operating under sub-brands like MP Recruitment and Aspire Support Services, it serves metro, regional, and rural areas. Despite its growth, The Personnel Group remains committed to its founding values of relationship-building, equity, and inclusion, aiming to create a fairer and more equal world through innovation and integrated services.

We are looking for an experienced and detail-oriented NDIS Quality Officer to join our team and help ensure our services consistently meet and exceed the standards set by the NDIS Quality and Safeguards Commission. Reporting to the Governance, Risk and Compliance (GRC) Manager, this role plays a vital part in supporting internal and external audit processes, driving policy development, and leading continuous improvement initiatives across all business units. You'll work closely with managers and frontline teams to embed a culture of quality, safety, and innovation, while ensuring compliance with legislative and accreditation requirements.

This is a full time role based in Albury. Local travel will be required.

Key Responsibilities:

• Audit & Accreditation Support:Drive internal audits and support external accreditation to ensure our services meet NDIS standards—collaborating across teams for real impact.
• Quality & Continuous Improvement Committee (QCIC Aspire): Coordinate and contribute to quality committee meetings that foster learning, innovation, and continuous improvement across the organisation.
• Quality Management System (QMS) & Policy Support: Help maintain and evolve our Quality Management System and policies—supporting teams to deliver compliant, efficient, and person-centred services.
• Reporting & Communication: Prepare clear, timely reports and share insights that keep leadership informed and teams aligned with NDIS compliance and best practice.

Qualifications & Experience:

• Certificate IV or higher in Disability Services, Community Services, Quality Management, or a related field.
• Demonstrated experience in NDIS service delivery or compliance roles.
• Strong understanding of NDIS Practice Standards and Quality Indicators.
• Excellent attention to detail and documentation skills.
• Strong communication and collaboration skills.
• Previous experience working within SIL homes and day programs will be highly regarded.
• Experience supporting accreditation or audit processes.(desirable)

Why work with us?

At Personnel Group, we prioritize your growth and well-being in a supportive atmosphere. Our diverse and inclusive environment values different perspectives and backgrounds, promoting a culture of equality and respect.

Working at the Personnel group you will enjoy the following benefits:

• Dedicated Induction and Onboarding time
• Flexible work options
• Major retailer discounts
• Health insurance and household expense benefits
• Health and Wellbeing app
• Not-for-profit salary packaging
• Birthday leave (Conditions apply)
• Smartphone and laptop provided
• Relocation opportunities: City, Sea, Mountains, Country
• Accredited training opportunities
• Employee Assistance Program: career, family, financial, and health counselling

Application Process: To apply, submit your resume, evidence of relevant qualifications and a cover letter detailing your interest and suitability. Applications close on Sunday 12th October 2025. Shortlisted candidates will be contacted for pre-screening and possibly formal interviews before the closing date.

Additional Information: Preferred candidates must complete an online psychometric assessment and compliance checks, including NDIS workers clearance, National Police, and Working with Children checks. A driver's licence is essential. For a position description or more information about the role, please email our People and Culture team on

The Personnel Group is committed to diversity and welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.