Business Support Administrator

Job Description

*Some career choices have more impact than others.
At HSBC we exist with the purpose of
Opening up a World of Opportunity*
. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Risk & Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and ensures fair outcomes for clients. Compliance aspires to continuously raise the bar and set leading standards across the industry to help HSBC safeguard its customers and the communities within which it operates.

We have a new opportunity for a Business Support Administrator to join us on a one-year fixed term contract working within our International Wealth and Personal Banking (IWPB) Risk team. You will be working in a close-nit risk team supporting two senior leaders with all aspects of business administration, including travel, expense and diary management. In addition, you will help in coordinating events and meetings for the broader Risk & Compliance Team and have the opportunity to work on a variety of projects aimed at making Risk & Compliance the best place to work. You will be required to interact and build relationships with key stakeholders across the HSBC group locally and regionally.

Your main responsibilities will include:

• Admin support and diary management for the IWPB Chief Risk Officer and the Head of Wholesale Credit Risk.
• Coordination and planning of team building and company events for the IWPB Risk and broader Risk & Compliance team.
• Assist with the day-to-day operations and various administrative activities such as power point presentations, including assisting with recruitment and interview scheduling.
• Partner with Executive Assistants within the Risk and Compliance team to work on joint projects and deliverables.
• Provide leave cover for other admin staff - supporting senior leaders of the Risk and Compliance Leadership Team
• Email inbox management including escalation on urgent tasks and briefing on scheduled meetings, ensuring all support documentation is available.
• Expense Management and reconciliation including assisting IWPB Risk and Wholesale Credit Risk Teams.
• Supporting with various reporting activities and providing cover for the Business Management Team as required.

Requirements
To be successful in this role, you will need:

• A sharp eye for detail and a methodical approach to tasks, gained within a professional services matrix style organisation.
• Strong adherence to processes, ensuring smooth operations.
• Logical thinking skills to untangle complex issues.
• Excellent communication skills for effective stakeholder engagement.
• A track record of meeting deadlines consistently.
• Ability to juggle multiple priorities effectively.
• A natural inclination towards problem-solving.
• Capacity to work autonomously while also being a supportive team player, ready to lend a hand on various projects and workloads.
• Proficient in using Microsoft Word, Excel and PowerPoint.
• Ability to adapt to a wide range of work procedures and operational guidelines.
• Ability to prioritise and juggle multiple simultaneous tasks.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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