Manager, Case Management

2 days ago

Brisbane, Queensland, Australia Hudson Full time $104,000 - $156,000 per year

Manager, Case Management – Employee Relations

Location: Brisbane, QLD

Contract Type: Contract until June 2026

Salary: $86 per hour, plus super

About the Role

Are you an experienced employee relations professional ready to lead complex case management in a dynamic government environment? This is a unique opportunity to provide strategic and operational support across a broad range of people and performance matters, contributing to a fair, inclusive, and high-performing public sector workforce.

As Manager, Case Management, you'll play a key role in resolving complex employee relations issues, advising senior leaders, and driving continuous improvement in workplace practices. Be part of a collaborative team that values integrity, respect, and accountability.

About You

A confident communicator and strategic thinker with a strong background in employee relations. You bring sound judgement, a collaborative approach, and the ability to manage sensitive matters with discretion and professionalism.

Key Responsibilities

  • Lead and resolve complex employee relations cases including investigations, grievances, and performance matters
  • Provide expert advice on HR policies, award/agreement interpretation, and best practice employee relations
  • Develop proactive solutions for escalated conflict and dispute resolution
  • Draft and review high-level documentation including briefing notes, reports, and correspondence
  • Administer case management systems to ensure compliance and timely progression
  • Collaborate with legal, industrial relations, and external agencies to resolve complex issues
  • Contribute to the development and implementation of HR policies and strategies
  • Promote positive workplace culture aligned with public sector values

Requirements

  • Criminal history check required prior to appointment
  • Relevant tertiary qualifications in industrial relations, law, human resources or a related field (highly regarded)
  • Membership or certification with the Australian Human Resources Institute (desirable)
  • Demonstrated experience in complex case management within a government or large organisational context

How to Apply

Please submit your application by hitting "apply now" at the bottom of this ad. For any questions, please reach out to Alicia King on We will not be accepting application via email at this time.

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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