Team Lead

3 days ago

Sydney, New South Wales, Australia Hatch Full time $80,000 - $120,000 per year

This is a Team Lead - Safety Investigations role with Uber based in Sydney, NSW, AU

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We've grown into a global platform powering flexible earnings and the movement of people and things in ever-expanding ways.

We've gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as reporting accurate data and insights to improve safety for all of Uber's customers.

Your Impact In Role

  • Lead, coach, mentor, and motivate a team navigating sensitive cases in a fast-paced environment to deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA)
  • Employ critical thinking, emotional intelligence, and creative problem-solving skills to help employees navigate sensitive cases and high-severity safety concerns
  • Lead internal operational work streams, including analytics and reporting, quality assurance, training and development, and administration, as part of the central operations team of the Sydney Centre of Excellence
  • Provide oversight for escalated requests across our safety lines of business, challenging yourself and your team to solve the most complicated and interesting problems our users face
  • Coordinate closely with global Community Operations teams, and local stakeholders to drive handling excellence and act as a local point of contact and subject matter expert
  • Be accountable for the continuous improvement of safety processes and policies, leveraging customer and team insights to drive positive and meaningful change

The Experience You'll Bring

  • People management or leadership experience, including developed skills in dispute resolution, training & development, and reporting
  • Experience in a high-volume, fast-paced customer-facing role. Safety support experience preferred, but not essential
  • Strong communication skills, including the ability to listen effectively; to confidently and diplomatically express opinions, and voice concerns with other team members; and to present effective written communication to varied audiences
  • Strong stakeholder management skillset, with an ability to establish productive working relationships with immediate team and senior business stakeholders through trust and reliability


Please consider applying even if you don't meet 100% of what's outlined

Why Uber is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Uber not with Hatch.

  • Senior Payroll Officer

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time $120,000 - $145,000 per year

    Full-time, continuing positionHarness your expertise as Senior Payroll OfficerBase Salary from $112,628 plus 17% superannuationAbout the opportunity The Senior Payroll Officer is responsible for overseeing and performing a wide range of payroll-related activities, including the fortnightly pay run, reconciliations, interpreting awards and contracts, and...

  • Senior Payroll Specialist

    1 week ago

    Sydney, New South Wales, Australia Lead Group Full time $112,628 - $134,000 per year

    About the CompanyJoin a rewarding and well established firm, easily located close to the CBD and work with a fabulous Payroll ManagerAbout the RoleThe Senior Payroll Officer is responsible for overseeing and performing a wide range of payroll-related activities, including the fortnightly pay run, reconciliations, interpreting awards and contracts, and...

  • Team Lead

    1 week ago

    Sydney, New South Wales, Australia Xero Full time $120,000 - $180,000 per year

    Our Purpose At Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.We're on the...

  • Team Lead

    7 days ago

    Sydney, New South Wales, Australia Xero Full time $180,000 - $250,000 per year

    Our PurposeAt Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.We're on the...

  • Team Lead

    1 day ago

    Sydney, New South Wales, Australia Xero Full time $150,000 - $200,000 per year

    Our Purpose At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.About the...

  • Team Lead

    1 day ago

    Sydney, New South Wales, Australia Carma Full time $90,000 - $120,000 per year

    Department:Automotive ProductionEmployment Type:Permanent - Full TimeLocation:SydneyDescriptionAt Carma, we're more than just a car company, we're on a mission to shake up the Australian automotive industry As a digital pre-owned car dealership, we're turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With...

  • Team Lead

    3 days ago

    Sydney, New South Wales, Australia CoStar Group Full time $120,000 - $180,000 per year

    Team Lead (DevOps)Job DescriptionAbout CoStar Group CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...

  • Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time $120,000 - $180,000 per year

    Impactful work on critical national payments settlements systems that help run the Australian economy.Opportunity to be part of innovations in the payments industry.About the role and teamWe are seeking an experienced Team Lead to join the Functional Testing team. This role is part of the Payments Settlements department, Business Services Group. Business...

  • Team Lead

    1 week ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time $120,000 - $180,000 per year

    Join the RBA's IT-Operations team.Impactful work that helps make a difference to the Australian people.Hybrid work environmentDo you have outstanding operational experience supporting critical business systems coupled with leadership capabilities, strong critical thinking and communication skills and enjoy working in a fast paced and challenging...

  • Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time $120,000 - $180,000 per year

    Impactful work on critical national payments settlements systems that help run the Australian economy.Opportunity to be part of innovations in the payments industry.About the role and teamWe are seeking an experienced Team Lead to join the Functional Testing team. This role is part of the Payments Settlements department, Business Services Group. Business...