Customer Onboarding

1 week ago

Brisbane, Queensland, Australia Magentus Full time $90,000 - $120,000 per year

At Magentus, we're passionate about delivering innovative digital solutions that empower healthcare professionals and improve patient outcomes. As a trusted provider of practice management software, we support thousands of clinics across Australia with tools that streamline operations, enhance care delivery, and simplify compliance. Our team is collaborative, customer-focused, and driven by a shared purpose to make healthcare better.

About the Role

In this role, you'll manage the end-to-end implementation process for new and existing customers, ensuring a smooth transition from sales to support. You'll work closely with internal teams (Sales, Accounts, Training, Support) and external stakeholders (customers, IT providers) to coordinate software deployments, training schedules, and data migrations.

Key responsibilities include:

  • Coordinating and scheduling software implementations and training resources
  • Managing customer expectations and providing best practice advice
  • Preparing practices for onboarding by clarifying roles and requirements
  • Communicating risks, delays, and priorities to stakeholders
  • Supporting technical data migration and managing customer data across systems
  • Building strong relationships across the business and with customers
About You

You're a proactive and organised professional who thrives in a fast-paced environment. You enjoy working with people, solving problems, and making things happen. You're tech-savvy, customer-focused, and ready to take ownership of implementation projects.

You'll bring:

  • Experience in customer service, sales, or training (health or tech industry experience a plus)
  • Strong communication and stakeholder management skills
  • A results-driven mindset with great planning and troubleshooting abilities
  • High attention to detail and a passion for learning software
  • The ability to work independently and as part of a team
Apply Today

If you're ready to make a meaningful impact in healthcare technology and grow your career with a supportive, forward-thinking company, we'd love to hear from you.

Apply now and help us shape the future of practice management.

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