Accounts Receivable Specialist

About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER

About The Role
We are seeking a detail-oriented Accounts Receivable Specialist to join our global finance team. With a strong background in receivables management, collections, and customer account reconciliation—ideally in a SaaS or technology-driven environment—you will play a key role in maintaining healthy cash flow and accurate financial records for our global business.

Based in Australia, you will ensure timely invoicing, payment allocation, and customer support while collaborating closely with our finance and sales teams across regions. Your work will directly contribute to operational excellence and customer satisfaction.

What You'll Do

• Manage the end-to-end accounts receivable process for customers, including invoicing, collections, and payment reconciliation.
• Monitor outstanding balances and proactively follow up with customers to ensure timely payments.
• Investigate and resolve billing discrepancies and payment issues in a professional and timely manner.
• Collaborate with the Sales and Customer Success teams, as well as engage directly with customers, to ensure appropriate follow-up of overdue debts.
• Follow up on overdue accounts and manage debt collection processes.
• Assist with month-end closing activities.
• Identify opportunities to streamline AR processes and enhance operational efficiency.
• Act as the main point of contact for global customers regarding payment and account inquiries.
• Experience with analysis using excel

About You
You're proactive, analytical, and customer-focused, with a strong eye for detail and a passion for getting things right the first time. You thrive in a fast-paced, collaborative environment and bring a continuous improvement mindset to everything you do.

You also bring:

• 4-5 years of experience in accounts receivable or credit control, ideally within a SaaS or tech environment.
• Sound understanding of financial accounting principles and AR best practices.
• Experience with Salesforce or similar CRM systems.
• Familiarity with Chargebee, NetSuite, or other billing/ERP platforms is highly regarded.
• Excellent communication and interpersonal skills, with the ability to build positive relationships across teams and with customers.
• Living in or near Melbourne, Australia, and willing to be in the office 2 days per week.

Perks

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand

What You Can Expect

• Initial call with our Talent Acquisition Manager
  You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
• Interview with the Hiring Manager
  You will get to meet with our Finance Operations Partner to learn more about the role & ROLLER whilst also talking through your experience in more detail.
• Loop Interviews
  This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what youare looking for
• Offer
  If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join