Consumer Experience Officer

Job no: 915228

Work type: Full time

Location: Adelaide CBD

Categories: Administration, Business and Management

• Central Adelaide Local Health Network, Adelaide
• Salary ASO-4 $76,561 - $80,256 p.a. + Superannuation and Salary Sacrifice Benefits
• Permanent full-time

About the Role

As a Consumer Experience Officer, you will play a vital role in supporting our Consumer Experience Partners by providing high-quality administrative and project support. In this role, you will ensure the smooth and efficient delivery of services by managing a range of tasks with confidentiality, organisation and attention to detail. Your contribution will help strengthen the connection between consumers, staff and our services, making sure every interaction is positive and meaningful.

You will also be the welcoming first point of contact for consumers and staff, responding to queries with professionalism and care. By accurately recording and triaging feedback, you will ensure that voices are heard and actioned appropriately, contributing to continuous improvement across our organisation. This is an exciting opportunity for someone who enjoys working in a collaborative environment, values consumer-centred care, and wants to make a genuine difference in the experiences of others.

About You

You will bring strong organisational, communication and problem-solving skills, along with a commitment to providing high-quality support and service. Your ability to work both independently and collaboratively will help you thrive in this role.

• Strong interpersonal, written and verbal communication skills, with the ability to build positive relationships and produce professional documentation.
• Demonstrated administrative experience, including high-level customer service and proficiency in Microsoft Office and data reporting software.
• Proven ability to prioritise tasks, manage competing deadlines and apply initiative to achieve agreed outcomes.
• Sound knowledge of office procedures, workplace safety and public sector policies, including Equal Opportunity and Occupational Health and Safety requirements.

About CALHN

At Central Adelaide Local Health Network (CALHN), we're shaping the future of health through excellence in clinical care, research, and innovation. As South Australia's largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best.

Join us and be part of a team that's driven by a commitment to a seamless, safe and connected experience for all.

Find out more about our stories , our network, and the opportunities to be part of CALHN.

Benefit of Joining CALHN

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

• Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.
• Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Employee Recognition: Join a workplace where our people are celebrated through awards for innovation, collaboration, and outstanding contributions to health.
• Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

Our Commitment to Diversity and Inclusion

CALHN is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 909357

Enquiries to:

Jen Kemp

Position: Manager, Consumer Experience Team

Phone:

E-mail:

Application Closing Date

11:55 pm Sunday 21 September 2025

Refer to the SA Health Career Website - How to apply for further information

Australian applicant guidelines

International applicant guidelines

Advertised: 12 Sep 2025 Cen. Australia Standard Time

Applications close: 21 Sep 2025 Cen. Australia Standard Time