Customer Service Officer

21 hours ago

Mackay, Queensland, Australia REDiMED Full time $45,000 - $65,000 per year

RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:

  • Pre-Employment Medicals
  • Health Surveillance and monitoring
  • Injury Treatment
  • Rapid Medical Intervention (including surgery)
  • Drug and Alcohol testing
  • Skin checks
  • Vaccination clinics

via a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and an all-inclusive Clerical Medical Support Team. We pride ourselves on providing high-quality, patient-centered care in a supportive environment. Our team is dedicated to excellence, collaboration, and continuous improvement.

About the Role

The role of Customer Service Officer will join our Customer Service team on a full-time basis at our Mackay clinic.

Duties and responsibilities in this role include:

  • Greet and welcome patients, clients and clinic visitors, following arrival procedures.
  • Monitor clinic lists, patient waiting rooms and common areas to control wait times and minimise delays.
  • Learn, understand and effectively communicate with patients, clients and clinic visitors regarding invoicing and payments.
  • Partake in a routine cleaning and restocking roster.
  • Review and file patient information, documents and forms to ensure compliance with RediMed and client requirements.
  • Handle a high volume of client enquiries and bookings via telephone and email.
  • Assist co-workers in other departments (and States) as required.

About You

We'd love if you had:

  • An understanding/knowledge of Pre-employment Medicals
  • Working knowledge of Medicare and HICAPS claiming.
  • Experience with Genie Practice Management Software or similar.
  • Previous medical and/or allied health administration experience.

We NEED you to have:

  • Professional and engaging communication skills; articulate and able to converse with people from all walks of life.
  • A patient-focused approach, with care at the centre of everything you do.
  • Proficient computer and technology skills.

Why RediMed?

  • Free parking onsite
  • Professional development support
  • Birthday leave
  • Salary packaging
  • Fast-growing business with career progression opportunities
  • Regular social events
  • EAP support which includes financial advice.

Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.

To apply, click APPLY NOW or, email your resume to with a cover letter or, short paragraph outlining your suitability to the role.

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