Customer Service

1 week ago

Torquay, Victoria, Australia SKYONE Full time $45,000 - $60,000 per year

About us

SKYONE is Australia's most experienced skydiving operator, with over 50 years of commitment to the sport of skydiving in Australia. We are a passionate group of skydiving professionals across 11 locations, comprising Australia's largest skydive training organisation. We turn a fear of heights into smiles and enable people to reach heights they could never have of imagined.

About you

You provide top-notch customer service whether it's face to face, over the phone, or in emails and web chats. You're comfortable working with technology and not afraid of a fast-paced environment where the pressure can be on at times. You understand the importance of the finer details, clear communication, ownership of issues, and followup. You can work well in a team that is driven by customer satisfaction.

About the job

You will be the first point of contact for our customers, manage reservations, take payments, and deal with enquiries. The dropzone is a fast paced environment where you might need to move around a bit, bring your running shoes.

You will coordinate with instructors, the dropzone safety officer, and pilots to keep the skydives and smiles rolling in a safe, fun, and efficient manner.

Skydiving is weather dependent, flexibility in your availability is imperative, some weekend work will be required.

LR driver's licence and accreditation would be highly regarded but not essential.

No skydiving experience or industry knowledge is required, we will provide training. You will need to have worked in a fast paced customer service environment before where you've had many plates in the air at one time.

Our crew is a diverse, friendly, fun-loving mob that values a supportive workplace.

Interested in a career in skydiving? This is a brilliant starting point.

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