Senior Business Analyst, Innovation

• Bring your exceptional experience as a Senior Business Analyst leading key initiatives in the Group Innovation team
• Drive a customer centric approach with developing innovative solutions that deliver value
• You'll join a high-performing team, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a
Senior Business Analyst, Innovation
, you will be part of the Group Innovation team
,
that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

• Deliver high quality analysis, requirements and recommendations to support the end-to-end innovation process from idea through to incubated proposition in market, through to fully scaled proposition.
• Define and develop innovative solutions which deliver value to customers and business stakeholders, ensuring new innovative products are designed and delivered to meet customer needs and in line with the product vision.
• Partner with the Associate Director Innovation to ensure incubated propositions are implemented to address key design hypotheses.
• Working across a broad range of stakeholders to understand regulatory, operational, and technical considerations relevant to the product.
• Support facilitations of customer interviews and/or research to ensure customer needs and insights are used to inform proposition progression and decisions.
• Using research and data analysis to assist in the design, prioritisation and delivery of product iterations, enhancements, and fixes.
• Driving customer analysis and evolving customer understanding through the systemic use of customer metrics.
• Support the collation, assessment, and sizing of a backlog for delivery including the documentation of user stories and business requirements that can be used by an agile delivery team to develop or configure solutions.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Demonstrated experience working in a similar Business Analysis role within a large-scale complex organisation, within Financial Services.
• Proven experience in eliciting business requirements based on business and customer need from quantitative and qualitative data.
• Experience conducting analysis using various methodologies to develop insight and recommendations for product innovations.
• Hands-on experience with analysing and understanding customer needs, including involvement in conducting customer interviews / testing.
• Demonstrated experience in conducting financial and commercial analysis such as product pricing/ margin analysis and business case development.
• Proven experience working within an Agile software development environment and Human Centred Design expertise.
• Advanced analytical skills and familiarity with frameworks and tools coupled with the ability to work with structured and unstructured data and perform robust analysis to draw insights and drive decision making.
• A passion for solving real customer problems and developing best practice standards.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.