eCommerce Assistant

Company Description

Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand.

We're excited to announce our brand-new office in South Bank overlooking the Yarra River-just a stroll from Flinders Street Station and surrounded by your favourite restaurants

Join our passionate, knowledgeable, and down-to-earth team where we work hard and love what we do, making an impact for Pets, People and the Planet

Why is Petstock is the place for you.

• Free access to mental health, financial & wellbeing support services through our EAP service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Job Description

Play a critical role in the day-to-day operations across the Petstock Group websites. This person will be tasked with maintaining key elements of the online consumer journey, including product and category management, promotions, and all on-site content

A Peek Into Your Petstock Day

• Collaborate with the eCommerce Specialist to execute content strategy, implement new content, maintain the product catalogue, and ensure information accuracy.
• Optimizing onsite user experience with a range of online tools.
• Oversee the day to day management of the eCommerce platform, ensuring product listings are up-to-date, accurate, and optimised for search engines and user experience.
• Maintaining and updating the website front end including banners, copy, blogs, products and general content updates.
• Support Digital & eCommerce projects as required.
• Troubleshooting systems and solving website related errors.
• Promptly action internal task tickets or support tickets, ensuring timely resolution and effective communication with relevant stakeholders.

Do you have the below experience and looking to take the next step in your career?

• Proficiently in using Microsoft Office 365
• Strong technical ability, including troubleshooting skills and the ability to adapt to new software and systems quickly.
• Attention to Detail: Precision in grammar, punctuation, and style, ensuring high-quality, error-free content.
• Ability to work on multiple projects with varying deadlines, adjusting to changing priorities or brand voice requirements
• Collaborates effectively with other team members, including designers, marketers, and product managers, to produce cohesive and impactful content.
• Strong verbal and written communication skills, ensuring clear and concise interactions with team members and stakeholders.
• Knowledge of technologies such as HTML, CSS, and JavaScript
• Content Management System experience (Shopify preferred)
• Familiarity with ChatGPT or similar AI technologies for natural language processing and conversation generation.
• Basic understanding of SEO (Search Engine Optimization) principles

If this is the opportunity you've been looking for and you love Pets as much as we do, apply today

Follow us on LinkedIn to keep up to date on life across our various brands -

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community

Our diversity makes us are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves