Guest Services Agent

3 hours ago

Melbourne, Victoria, Australia 0fe991d7-8cce-47aa-92b6-c0bc9816701e Full time $45,000 - $65,000 per year

About Lucas Collective:

Formerly Lucas Restaurants, Lucas Collective is home to Australia's most beloved and acclaimed restaurants, including Chin Chin, Maison Bâtard, Kisumé, Hawker Hall, Baby Pizza, Yakimono, Society and Grill Americano. Australian in our approach and unbound by dining traditions, we create venues and experiences to be shared with others.

About the Opportunity:Ensure a seamless booking experience for all guests across our restaurants. You will answer inbound calls and emails for reservation bookings, respond to general enquiries, manage guest feedback, and troubleshoot guest problems.

*Must be able to work across Friday, Saturday, Sunday

* Varied shifts between 9am to 8pm

* Full time and casual roles available

The Ideal Candidate Must Have:

  • Customer service experience within the Hospitality Industry is an advantage
  • Call Centre experience is highly regarded
  • Excellent written and verbal communication
  • Knowledge retention with the ability to learn and memorise information consistently
  • Attention to detail and ability to proactively clarify information
  • Able to multi-task and manage time effectively
  • Resilient and able to stay calm under pressure and consistently project a warm and friendly persona
  • Proficiency in Microsoft Office suite
  • Ability to quickly navigate through multiple screens using varied computer programs and systems
  • Availability to work a rotating roster, including weekends, public holidays, opening and closing shifts

Working with Lucas Collective:

We exist to see our team succeed. Ongoing training, continuous development, and opportunities for growth are the elements we focus on providing each and every individual in our ever-growing team. Hospitality from the heart and respect for all defines our guiding values - we call it Lucas Collective. 

Interested?

Click 'Apply' and submit your updated CV and cover letter. For more information on what it's like to work at Lucas Collective, visit

Lucas Collective is a company that values its people. We offer competitive salaries, generous discounts in our venues, and development opportunities to support and grow your career.

  • Guest Service Agent

    4 days ago

    Melbourne, Victoria, Australia 38bb568f-7502-42ef-8de8-c8311848ff81 Full time $40,000 - $60,000 per year

    Guest Service Agent (Casual) – 20-34 hours per weekLocation: Treasury on Collins, Melbourne CBDJob Type: Casual hours per week)Salary: Competitive hourly rate + penalties (as per award)About UsTreasury on Collins is a highly-rated boutique luxury hotel in the heart of Melbourne CBD, renowned for delivering exceptional guest experiences. We pride ourselves...

  • Guest Service Agent

    3 hours ago

    Melbourne, Victoria, Australia Causeway Hotels Full time $45,000 - $65,000 per year

    About Causeway Hotels; Makers & Creators of Melbourne ExperiencesEvery Hotel group goes above and beyond to deliver memorable experiences for its guests. So, what makes us different? Simple, we are an exclusively Melbourne based independent hotel group with a focus on people.Our esteemed team has a passion to provide our guests with a service that is...

  • Guest Services Agent

    6 days ago

    Melbourne, Victoria, Australia Cushman & Wakefield Full time $40,000 - $60,000 per year

    Job TitleGuest Services AgentJob Description SummaryGuest Services at Treasury Wine Estates (client site). General reception duties including checking in visitors, managing couriers and mail. Light facilities management work as instructed by Senior FM.Job DescriptionGuest Services at Treasury Wine Estates (client site). General reception duties including...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia Sofitel Melbourne on Collins Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia Hotel Indigo Full time $45,000 - $60,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia Hannah St Hotel Full time

    We're looking for a Guest Services Agent with a twist at Hannah St Hotel .For starters, you'll love putting others first and you're smiling when they are – you're the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.A magnet for happiness, you hold the secrets to a whole city;...

  • Guest Service Agent

    6 days ago

    Melbourne, Victoria, Australia View Melbourne Full time $45,000 - $65,000 per year

    About usLocated on St Kilda Road overlooking Albert Park, View Melbourne puts you minutes away from Melbourne's CBD and the vibrant arts precinct.We are part of View Hotel Group, where each property reflects its local community. At View Melbourne, that means embracing Melbourne's energy with a genuine, down-to-earth approach to guest services.At View, we...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Rydges Melbourne Full time $50,000 - $70,000 per year

    Rydges Melbourne is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.About EVTAs market-leading experience creators, we bring to life some of the best-known brands and properties...