Service Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The Service Delivery Manager (Commercials & Contracts) is responsible for overseeing the commercial and contractual aspects of client engagements, ensuring alignment with financial goals, risk management, and delivery governance. This role is pivotal in managing fixed-price contracts, ensuring that scope, milestones, and pricing models are clearly understood and adhered to by delivery teams

Key Responsibilities:

• Contract Management: Ensure that all contractual obligations are met and that contracts are compliant with legal and regulatory requirements. Ensure transparency and availability of contract-related documents for delivery teams
• Financial Performance: Monitor and analyse the financial performance of projects and Run. This includes financial forecast, updating & managing eMon, review and approve billing, service credits, and cost variations as required. Support invoicing and cash flow generation through milestone tracking and obligation management
• Risk Management: Identify and assess commercial risks and develop mitigation strategies. Develop and implement strategies to optimize profitability and reduce costs
• Stakeholder Management: Build and maintain strong relationships with Clients procurement team, finance, and legal teams. Act as the primary point of contact for commercial matters. Lead commercial meetings with clients and internal stakeholders
• Reporting and Analysis: Prepare and present regular reports on commercial performance, including financial metrics, risk assessments, and contract status. Provide insights and recommendations to senior management
• Change & Dispute: Manage disputes, including evidence collection and resolution strategies. Negotiate change requests and support contract re-negotiations and settlement agreements.

• Proven experience in commercial and contract management within IT services or consulting.
• Strong understanding of Agile delivery models and fixed-price contracting.
• Excellent negotiation, communication, and stakeholder management skills.
• Financial acumen and ability to interpret complex contractual terms.

• We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.