Client Services Officer

Job description

Agency Department of Health Work unit Oral Health Service

Job title Client Services Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $66,773 - $71,746 Location Alice Springs

Position number 31618 RTF Closing 22/10/2025

Contact officer Julie Casey on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

To provide high quality reception and administrative services to clients and staff of the Flynn Drive Dental Centre, remote

clinics and school based dental clinics.

Key duties and responsibilities

1. Provide a comprehensive frontline and administrative service to a high standard which assists in the facilitation of

efficient and effective oral health service delivery.

2. Provide client focussed appointment scheduling including follow-up appointments for remote outreach services.

3. Manage paper and electronic client records including but not limited to the reconciliation of the Children's Dental Benefit

Schedule payments and fee for service clients.

4. Actively participate in quality improvement activities and staff development programs.

5. Undertake all general office administration duties including minute taking, filing and preparation of correspondence.

6. Follow defined service quality standards, work health and safety policies and procedures relating to the work being

undertaken in order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. Demonstrated reception/administration experience providing excellent customer service in a client focused environment

2. Proven ability to concurrently co-ordinate a range of tasks, determine work priorities, meet stringent deadlines and work

under pressure.

3. Excellent interpersonal skills and the ability to effectively participate as a member of a multidisciplinary team.

4. Highly developed oral and written communication skills and the ability to organise and establish work priorities on a daily

basis.

5. Demonstrated ability to maintain strict confidentiality and use sound judgement, tact and discretion in dealing with

clients.

6. A high level of computing skills with proficiency in a range of relevant computer applications, particularly Microsoft office

suite, including records management systems and mainframe databases.

7. Demonstrated ability to interact effectively with people of diverse cultures; in particular have experience working with

Aboriginal clients.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance

notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant

criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B

(indirect contact with blood or body substances), check with contact person for requirements.