Senior Client Services Officer

Job description

Agency Department of Corporate and Digital Development Work unit Accounts Receivable

Job title Senior Client Services Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Alice Springs

Position number 21230 RTF Closing 12/10/2025

Contact officer Simon Jenkins, Business Support Officer on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF

YOUR TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Supervise a finance team with the specific aim of providing efficient and effective accounts receivable services to client

agencies in relation to issuing of invoices, processing receipts and managing government debtor accounts.

Key duties and responsibilities

1. Supervise and coordinate an Accounts Receivable team ensuring that invoices are issued and receipts processed

accurately and in a timely manner and Government debtor accounts are professionally managed.

2. Manage a portfolio of government agencies and their debtors ensuring that debtor balances are maintained at

appropriate levels and the timeliness of receipts to the NTG are maximised.

3. Ensure that complex and contentious issues with customer debtor accounts are resolved promptly.

4. Facilitate the ongoing development of the team's knowledge and technical expertise.

5. Contribute to and actively seek opportunities for streamlined work practices.

Selection criteria

Essential

1. High standard of interpersonal, communication and organisational skills.

2. An understanding of the responsibilities of supervisors in relation to equal employment opportunity (EEO), occupational

health and safety (OH&S) and the experience and ability to delegate, motivate and support a team including an

understanding of change management.

1. Proven ability to use information systems and knowledge to effectively utilise a variety of applications including word

processing, spreadsheets and data base software packages and the ability to apply that technology to perform complex

reconciliations and reporting.

1. Thorough knowledge and experience of accounts processing and the ability to undertake and resolve the more complex

elements of accounts processing.

1. A good understanding of the GST legislation and how it affects the payments of accounts.
2. Good knowledge and experience of developing and providing a friendly and efficient client service including the ability

to handle complaints appropriately and promote excellent customer service standards through a small team.

7. Demonstrated work ethic and attitude which emulates Department of Corporate and Digital Development (DCDD)

values of commitment to service, innovation, ethical practice, accountability, impartiality, diversity and respect.

Further information

The successful applicant is required to undergo a criminal history check. A criminal history will not exclude an applicant from

this position unless it is a relevant criminal history. Aboriginal and Torres Strait Islanders are encouraged to apply.