Retail Leadership

3 days ago


Surfers Paradise, Queensland, Australia Universal Store Full time $60,000 - $100,000 per year

Universal Store is looking for a creative, inspiring, dedicated leader to join our team.

What we're looking for:

A Store Manager and 2IC who can inspire a team to love where they work and create positive experiences for our customers. Our ideal candidates will be able to lead from the front while bringing the team with them. We're all about Youth Fashion. We have a passion for our customers and a keen eye for detail.

A natural planner and organiser who can also adapt to changing environments - yes, you need to have it all A successful Store Manager or 2IC will be able to create links between people, process and presentation to create a store environment that welcomes and excites our customers each time they walk through our doors. You have a positive and expansive outlook on life. We are looking for a leader who thinks about "What is possible each day."

Essentials:

  • Fashion retail know-how with hands-on experience from the stock room to the shop floor.
  • A solid team building track record. We're looking for an experienced Store Manager who is comfortable leading a large and diverse team; or someone looking to take that next step up into a 2IC role.
  • Warmth and enthusiasm.
  • A strong voice, an open mind and an ability to respond rather than react.
  • Understanding of retail profit measures, the ability to manage costs and productivity.
  • The proven ability to meet and exceed sales goals.
  • Willingness to go above and beyond when needed.
  • A true service ethic that defines every decision you make.
  • Flexibility and positive reaction to change.
  • Must be able to work late night trade and weekend hours.

The right person must have the ability to communicate strategically at all levels as well as train, coach and be able to both give and hear honest feedback.

A typical day:

As a Store Manager or 2IC, you will lead from the front, on the floor, not in an office. You will be visible on the floor working with your team to achieve successful results every day. Your approach must be big picture while ensuring the daily deliverables are met. You will set the standard for excellence and be the "go-to" resource for any questions, (big and small) as well as feedback (both praise and supportive). As the leader in the store, you are excited to know our brands and your customers. You have a clear understanding that our success rests with your customers. You'll work to help your team achieve targets, create a welcoming atmosphere, demonstrate efficiency, and ensure outstanding looking stores with happy team members and customers is a daily deliverable.

Key Responsibilities:

  • Ensure the highest level of customer care in line with Universal Store specific service expectations.
  • Continually recruit, train and develop talented individuals (create future leaders).
  • Managing rosters and budgets for your store.
  • Implement and maintain systems to keep store functioning effectively.
  • Oversee store scheduling to ensure that projects, visuals, availability, service and promotions are accounted for, and store is staffed in line with payroll targets.
  • Model our highest expectations in our behavioural competency dictionary and provide praise and development when required.

What's Unique About Us?

Your success is important to us. We genuinely care about your career and offer technical and leadership training.

  • We provide opportunities to grow and challenge yourself.
  • We provide feedback to help you achieve your goals.
  • You'll have a voice and the ability to influence the entire business.
  • Favourable roster with generous staff discounts.
  • Strong company culture.
  • Honest and transparent leadership.
  • Generous and achievable bonus structure.

Sound like a good fit?

If you meet these qualifications and are ready to join the leadership team to inspire, train and work with a great team of individuals please apply outlining your suitability for the role given the above requirements and duties, along with your CV detailing previous experience that is relevant to this role.

No Agency Contacts, please

Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.


  • Retail Manager

    2 days ago


    Surfers Paradise, Queensland, Australia ELEVATED PARADISE PTY LTD Full time $49,900 - $76,700 per year

    We are seeking an experienced Retail Manager to lead our Gold Coast store. This is a hands-on role for a motivated professional who can take responsibility for day-to-day operations while driving growth and delivering exceptional customer experiences.Key Responsibilities:Manage daily store operations, ensuring smooth running and high standards of...


  • Surfers Paradise, Queensland, Australia CROSSMARK Full time $60,000 - $100,000 per year

    Take the Next Step in Your Retail Career Perfect for someone with retail or merchandising experience who's ready to grow their leadership skills What You'll Be Doing:Teaming up with the Field Operations Manager to keep projects running smoothly across the stateHitting the road to visit stores in your regionLeading and coaching a crew of merchandisers and...

  • team manager

    2 days ago


    Surfers Paradise, Queensland, Australia Louis Vuitton Full time $90,000 - $120,000 per year

    PosteWe Never Stop Dreaming. We Craft New Realities.Louis Vuitton. A name synonymous with heritage, innovation, and craftsmanship. For over 160 years, our Maison has redefined the world of luxury, inspiring creativity and shaping unforgettable journeys.Now, we invite you to take your next step as a Team Manager at our prestigious Pacific Fair store - a role...

  • Team Manager

    2 days ago


    Surfers Paradise, Queensland, Australia Louis Vuitton Full time $90,000 - $120,000 per year

    About The JobWe Never Stop Dreaming. We Craft New Realities.Louis Vuitton. A name synonymous with heritage, innovation, and craftsmanship. For over 160 years, our Maison has redefined the world of luxury, inspiring creativity and shaping unforgettable journeys.Now, we invite you to take your next step as aTeam Managerat our prestigious Pacific Fair store - a...

  • Surfers Paradise

    2 days ago


    Surfers Paradise, Queensland, Australia Yo-Chi Frozen Yogurt Full time $90,000 - $120,000 per year

    Join the Yo-Chi Leadership TeamWe're on the lookout for passionate, drivenVenue Leadersto help us bring the good vibes, every day to our Esplanade venueAs a leader at Yo-Chi, you'll be the heartbeat of the venue, making sure everything runs smoothly, customers leave smiling, and our team stays energised and motivated. Whether you're leading the charge or...

  • Surfers Paradise

    3 days ago


    Surfers Paradise, Queensland, Australia Yo-Chi Full time $80,000 - $120,000 per year

    Be part of a brand that's all about community, positivity, and connection.Exciting pathways for personal and professional growth.Competitive salaries and great cultureJoin the Yo-Chi Leadership TeamWe're on the lookout for passionate, driven Venue Leaders to help us bring the good vibes, every day to our Esplanade venueAs a leader at Yo-Chi, you'll be the...

  • Venue Manager

    2 days ago


    Surfers Paradise, Queensland, Australia The Sporting Globe Bar & Grill Full time $60,000 - $80,000 per year

    Join Our Winning Team at The Sporting GlobeWe're not just a sports bar This is where mateship thrives over epic food, cold beer and a next level sports setup - It's the place where legends are madeWe're scouting for a Venue Manager, the team captain to guide the squad and call the shots. You will make every shift a winning oneKey Plays:Inspire the team with...

  • Climb Team Leader

    2 days ago


    Surfers Paradise, Queensland, Australia Dreamworld and SkyPoint Full time $60,000 - $80,000 per year

    Climb Team Leader – Part Time 20Join the Team to be part of Australia's highest external building climb experience, located 270 metres in the skyHarnessed to a purpose-built safety rail system, our Climb Leaders guide our guests on an amazing 90-minute adventure up a 298-step staircase located on the outside of the building to the summit.The role of Climb...

  • Operations Manager

    2 weeks ago


    Surfers Paradise, Queensland, Australia Dreamworld and SkyPoint Full time $80,000 - $120,000 per year

    Lead at one of Australia's most iconic destinationsNationally recognised venue, 230 metres above sea levelOversee high-volume Bistro, Bar, and dynamic Events portfolioStrong, supportive structure fostering positive work–life balanceUnique opportunity to shape guest experiences at an iconic Gold Coast landmarkAbout The RolePerched on the 77th floor of the...

  • Operations Manager

    2 weeks ago


    Surfers Paradise, Queensland, Australia Dreamworld Full time $80,000 - $120,000 per year

    Operations Manager - F&B (Requisition ID: DescriptionLead at one of Australia's most iconic destinations Nationally recognised venue, 230 metres above sea levelOversee high-volume Bistro, Bar, and dynamic Events portfolioStrong, supportive structure fostering positive work–life balanceUnique opportunity to shape guest experiences at an iconic Gold Coast...