Assistant Manager

4 days ago

Melbourne Airport Victoria, Australia Novotel & ibis Styles Melbourne Airport Full time $60,000 - $90,000 per year

Our Hotel

The Novotel & ibis styles Melbourne Airport is a new dual-branded property that opened its doors on 1 July 2024. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, this dynamic new development is just steps from Terminal 4, Melbourne Airport, offering convenience and comfort for travellers and professionals alike.

Our guests can enjoy a selection of food & beverage venues: Boccata, Amber State Taphouse & Kitchen and Small holdings as well as access to premier event spaces designed to accommodate everything from intimate meetings to grand receptions. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.
  • Access to our Employee Assistance Program.

What you will be doing?

You will be responsible for welcoming late arrivals, farewelling early departures, managing daily financial reconciliations and revenue postings, and preparing reports for internal departments. You will ensure reservation and account details for in-house guests are accurately recorded, coordinate departure paperwork with the Front Office team, and provide support across departments as needed. Your role includes responding promptly to guest requests, ensuring smooth shift handovers, maintaining property safety and security, and consistently delivering a high level of guest satisfaction.

About you

As Night Assistant Manager, you will bring strong leadership and organisational skills to oversee night operations while delivering a warm and personalised guest experience. You possess excellent communication and interpersonal abilities, enabling you to respond to guest needs with professionalism and care. A keen eye for detail, sound judgment, and the ability to work independently are essential, particularly when managing safety, security, and operational matters in the absence of senior management. You are confident in handling financial reconciliations, adept at multitasking, and committed to maintaining high standards of service and accuracy across all areas of the hotel.

Previous Night Auditor experience is essential.

This is a full-time role, average of 38 hours per week.

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