Customer Service Coordinator

2 days ago

Garbutt QLD, Australia Coates Full time $50,000 - $80,000 per year

About us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

  • 12 month fixed term contract position
  • Monday to Friday
  • Competitive base salary

As the first point of contact for customers at our Townsvillebranch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You'll enjoy variety in your role including:

  • Addressing customer needs in person, by phone and email
  • Generating hire schedules, quotes, and invoicing
  • Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
  • You may also occasionally need to assist customers and colleagues in the yard with loading equipment
  • Liaising with suppliers to support our customers

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

  • Development and career progression pathways
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

What you'll bring to the role

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information

If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit to learn more about our values and opportunities.

Unlock your next career opportunity – apply today

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

  • Nurse Coordinator

    9 hours ago

    Garbutt QLD, Australia Bupa Full time $80,000 - $120,000 per year

    Your opportunityYou might think you already know a lot about Bupa. You'll know we provide health insurance and aged care services across Australia, and you've probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health services in support of key government departments...

  • Administration Clerk

    2 weeks ago

    Australia - QLD – Other Sales Coordinator Full time $40,000 - $60,000 per year

    We are currently seeking a motivated Full Time Administration Clerk / Sales Coordinator to join our team based at Harvey Norman Commercial Qld Stapylton Branch.The Position• Provide support to our Sales representatives with their day-to-day duties• Confirm orders with customers• Order stock from suppliers for customer orders• Liaise with customers...

  • Customer Service

    1 week ago

    Garbutt, Queensland, Australia Automotive Mechanical Investments Pty Lt d Full time

    Join a growing, family-run business with a great local teamFleetCrew is expanding in Townsville and we're looking for a motivated Customer Service & Administration Officer to help us deliver outstanding service to our customers and support our new branch operations.FleetCrew provides 4WD rental vehicles to industries across mining, construction, and...

  • Office Assistant

    1 week ago

    Garbutt QLD, Australia Aitkenvale Towing Service Full time $50,000 - $55,000 per year

    Our team is expanding and we have a position available for an experienced office assistant. The position is fulltime, Monday to Friday, paying award wage and includes but is not limited to the following responsibilities:Answering and making phone calls with customers and stakeholders.Face to face engagement with visitors to the office and yard.Logging jobs...

  • Customer Service Manager

    1 week ago

    Garbutt, Queensland, Australia The Good Guys Full time $60,000 - $100,000 per year

    Company DescriptionAt The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online,...

  • Experienced Scheduler/Office Allrounder

    2 weeks ago

    Garbutt, Queensland, Australia Townsville Service Group Pty Ltd Full time $60,000 - $80,000 per year

    Experienced Scheduler/Office AllrounderTownsville Service Group (TSG) is a locally owned and operated business in Townsville. With our business growing, we are expanding our administrative team.We are searching for a motivated and experienced Scheduler/Office Allrounderto complement our existing admin team, the heartbeat of our operations. In this fast-paced...

  • Internal Sales/ Customer Service Coordinator

    1 week ago

    Stapylton QLD, Australia Civilmart - Precast Civil Industries Full time $60,000 - $80,000 per year

    Introduction:Who We Are:Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete...

  • Part-Time - Admin & Customer Service

    8 hours ago

    Garbutt, Queensland, Australia WorkSafe Connect Pty Ltd Full time $40,000 - $60,000 per year

    ABOUT THE ORGANISATIONWe're a Queensland-based training provider with nearly two decades of experience delivering nationally recognised safety courses. Our work supports a wide range of sectors—including construction, mining, manufacturing, and government—through practical, outcome-focused training.Courses are delivered at our Townsville facility or...

  • Customer Service

    2 weeks ago

    Kangaroo Point QLD, Australia Heart to Harvest Catering Full time $75,000 - $85,000 per year

    Customer Service & Kitchen ManagerWork with purpose. Coordinate with precision. Lead with heart.Heart to Harvest Catering is a proudly First Nations and female-owned catering business that celebrates culture through food. As a Supply Nation registered social enterprise, we are committed to delivering exceptional catering experiences while promoting...

  • Customer Development Manager NAPA Mining

    2 days ago

    Garbutt, Australia Genuine Parts Company Full time $60,000 - $120,000 per year

    About Us:NAPA Auto Parts is Australia and New Zealand's largest and newest name in automotive aftermarket parts. We're on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we're accelerating  Our vast national network delivers solutions in: Trade, Industrial, wholesale and mining and is proudly supported by 100 years...