Technical Account Manager

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out We just got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We are a stable and focused company, with over 15 years of consistent growth, and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. We only hire the best people and are looking for a strong IT professional with a deep understanding of both Managed Services and the needs of small and mid-tier clients.

We are seeking the best MSP-specialised Technical Account Manager in Australia. Why would such a competent and talented individual consider joining First Focus? What makes First Focus better than your current employer?

- No non-technical sales/account management staff Work directly with people who truly understand tech, from L1 to CEO.

- We recognize the value you deliver and will support you to succeed

- Managing relationships is just the start. Our entire delivery chain is committed to providing an exceptional client experience.

- We find and retain the best: top Service Desk, Project Engineers, and team members

Role

Our TAMs combine solid technical understanding and experience in IT systems with a passion for genuine customer service and pre-sales consulting. It's ideal for those seeking variety, challenges, and career growth, as you'll be responsible for the solutions delivered to multiple end customers.

Our Technical Account Managers collaborate with our service desk, field techs, and engineering teams, ensuring robust technical support when needed.

This role is perfect for someone who is an experienced Technical Account Manager, a senior Project Management professional in MSP, an experienced pre-sales professional aware of commercial aspects, or a strong Engineer who enjoys customer interaction.

The ideal candidate will join a team of highly specialized consultants and technical experts, with substantial experience working with clients ranging from fewer than 50 to 500 seats, and possessing both technical and business competence across IT infrastructure.

If you are at the top of your game in an MSP, MSSP, or integrator and seeking your next big step, this could be it. We have four non-negotiables:

1. Proven experience delivering outstanding support and advice within an MSP, MSSP, or similar IT service provider.

2. Ability to demonstrate success managing relationships with small to mid-scale clients across various industries.

3. Your values align with ours. See our About Us page on the First Focus website.

4. A passion for helping people understand and utilize technology to improve their business, proactively anticipating customer needs.

Our values emphasize keeping everyone informed, aligned, supported, and rewarding performance. Examples include:

- A competitive package with 100% salary and 0% commission.

- Free access to Uprise, including 1:1 coaching with qualified psychologists or counselors.

- Flexible hybrid working arrangements for work-life balance.

- Our 'Never Stop Growing' ethos, offering one paid study day per month, support for certifications, and pay rises upon passing exams.

- Participation in weekly training sessions and access to our library.

- Opportunities for personal and professional development through programs like FastTrack, Leadership Lab, and Leadership Academy.

- Involvement in our MAD (Making a Difference) Council focused on equality, charity, and environmental initiatives.

- Option for a Tesla company car (conditions apply).

- Regular social events and a vibrant team culture.

- Loyalty profit sharing incentives for long-term employees.

We welcome applications from Neurodiverse candidates. Disclosure during application is appreciated to provide tailored support options, as outlined in our Neurodiversity Statement.

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