Customer Service Officer

Customer Service Officer - Leisure Facilities

Level 2 - $53, $90,581.83 per annum + 12% Superannuation

Permanent | Full-Time role

The Role

As Customer Service Officer, you will be responsible for providing professional and efficient customer service to all internal and external customers. Your role will also include greeting visitors, receipting and reconciling payments made to the Town of Port Hedland and managing customer requests. You will have an opportunity to develop your professional skills while also assisting the Facilities business unit in promoting, coordinating and conducting leisure services. In this position you will be based between the Port and South Leisure Centres and the Wanangkura Stadium.

The preferred candidate will need to be available as below*:

WEEK ONE

WEDWanangkura Stadium7:45am - 4:15pm

THURSSouth Hedland Aquatic Centre8am - 4pm

FRIGratwick Aquatic Centre8am-12pm

FRIGratwick Aquatic Centre3pm-6pm

SATSouth Hedland Aquatic Centre7:45am - 6pm

MONWanangkura Stadium3:30pm - 9:15pm

TUESSouth Hedland Aquatic Centre8am - 4pm

WEEK TWO

WEDWanangkura Stadium7:45am - 4:15pm

THURSWanangkura Stadium7:45am - 4:15pm

MONWanangkura Stadium1:15pm - 9:15pm

TUESWanangkura Stadium1:15pm - 9:15pm

*Please note this exact roster and site locations are subject to change, in line with operational requirements.

This a great role for candidate with experience in a customer service role who can demonstrate the ability to work effectively in a team environment and independently.

Please refer to the attached position description for further information regarding the role.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• National Police Clearance
• Rights to work in Australia
• Excellent customer service and interpersonal skills
• Experience in a customer service role and dealing with difficult customers
• Current C class Driver's License

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include (pro-rata):

• 6 weeks' annual leave with 17.5% leave loading
• 12% Superannuation - with a co-contribution scheme of up to 14%
• Wellness program (includes free gym membership, access to gym classes and pools + Wellness Card to be issued upon successful completion of 6-month probationary period)
• Training and professional development opportunities
• Paid parental leave

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six- month period following the conclusion of this recruitment process.

For further information about this position please contact the ToPH Talent Team on or .au

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close at 11:30 PM on Sunday 26th October 2025

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.