Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Description/Background:

Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're Already on it That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

From the start-ups to the been-there-done-that's, our commerce platform connects millions of businesses with their customers. Our cloud-native, easy-to-integrate solutions make scaling seamless. We help businesses build long-term solutions for their customers. Systems that are easier to integrate and future-ready. End-to-end solutions for top-to-bottom commerce.

Cloud-native tech meets on-the-ground support. Innovation starts with us. One platform for POS and software? Now that's Genius. Everything merchants need, all in one easy-to-implement solution.

We keep payments safe and seamless, however and wherever they happen. We're trusted by leading developers and platforms to handle the hard stuff — creating robust, reliable systems that integrate seamlessly into existing ecosystems.

Purpose of the Role:

The gateway payments product manager role is responsible for owning and optimising the relationships, performance and integrations of third party gateways that support Global Payment key accounts and merchants. This role serves as the strategic and operational owner for external payment partners - driving cost efficiency, performance optimsiation and feature enablement across the payment ecosystem. Working closely with product, scheme relationship leads, technology, finance, legal to align to the product roadmap and deliver seamless customer experiences.

Responsibilities:

Vendor relationship owner

• Serve as the primary point of contact for third party payment gateways.
• Own the vendor performance reviews, SLAs, escalations and roadmap alignment.
• Conduct regular business reviews (QBRs) to track KPIs, feature rollout and compliance.

Contract and commercial management

• Build a process to monitor approval rates, decline rates, latency and payment routing performance.
• Partner with the scheme lead roles and finance to negotiate commercial terms, pricing models and incentives with payment partners.
• Ensure contract terms reflect operational and technical requirements (e.g. uptime SLAs, dispute handling).

Product ownership and integration strategy

• Define the roadmap and requirements for gateway integrations and payment partner feature adoption (e.g. tokenisation, fraud tools, alternative payment methods).
• Translate partner capabilities into customer-facing features or internal efficiencies.
• Where applicable, work with the sales team as subject matter expert to onboard customers to new features.

Feed external insights into product roadmap

• Translate partner roadmaps, API enhancements and industry developments (e.g. scheme mandates) into internal product requirements and opportunities).
• Proactively identify and advocate for product enhancements based on partner capabilities or industry shifts (e.g. launching click-to-pay).
• Flag any partner limitations (e.g. sunset activity) that may impact existing features or expansion plans.
• Work with product, scheme leads and finance teams to factor gateway pricing models and contract terms into pricing models and business cases.

The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Experience and Expertise

• 6+ years' experience managing vendor agreements with a strong understanding of the payments industry.
• Proven experience managing external vendor relationships.
• Ability to influence internal stakeholders and bridge external-internal communication gaps.
• Ability to evaluate trade-offs (cost, risk, complexity, speed to market) when analysing vendor propositions.
• Skilled in conducting QBRs, RFPs and onboarding/offboarding third party vendors.
• Skilled at creating clear documentation, artner briefs and internal write-ips to align cross functional teams.
• Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer.
• Growth mindset to continually refine and improve experiences.
• You are a collaborative operator who can bring together diverse perspectives from across the business and prioritise product solutions to deliver the greatest value.
• Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with team and deliver outcomes in a global matrix organisation.

Preferred

• Demonstrated delivery of product within the APAC region and an understanding of payments product requirements across the region.
• Knowledge and/or experience working in an agile environment.
• Being adept in project management including experience using various project management techniques would be advantageous.

Key Relationships

• Peers within in the APAC eCommerce domain
• APAC product team
• International product eCommerce domain team
• Regional sales teams
• Technology teams

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact