Operations Coordinator

1 week ago

Brisbane, Queensland, Australia Queensland Health Full time $60,000 - $90,000 per year

The Health Contact Centre (HCC) is a 24-hour, 7 day-a-week, state-wide call centre that provides easy access to health advice, information, referral and triage services to all Queenslanders. Within the HCC environment, you will focus on the daily operational performance of the
Immunise Queensland
and 13 HEALTH Webtest team.

Within the HCC, the
Communicable Diseases (CD)
service aims to deliver high quality advice and expert health information on communicable diseases across three different areas to improve health outcomes state-wide and foster a work environment that attracts and inspires excellence and continuous learning within the team.

We are looking for an
Operations Coordinator
to join us in making a difference in provide operational coordination and support to the administration and data officers in the Communicable Diseases team, Health Contact Centre.

What you'll do:

  • You will develop and maintain a detailed understanding of childhood and adult vaccination schedules, using the Australian Immunisation Register (AIR) and associated follow up processes for Immunise Queensland.
  • You will coordinate daily operations and human resource activities, including rostering, shift changes, leave management for a team of up to ten administration and data officers.
  • You will develop and maintain a detailed understanding of the 13 HEALTH Webtest service process, testing and follow up procedures.

About you

We are searching for someone who:

  • Has demonstrated experience in team and operational management, including coordinating and monitoring work priorities, planning ahead, and allocating tasks to ensure effective use of resources and high-quality service delivery.
  • Possesses high level communication skills including written and oral communication as well as the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.

Competitive salaries

  • 12.75% superannuation
  • 17.5% leave loading

Employee wellbeing

  • 38 hour full time work week
  • Access to 24/7 confidential employee support providers and counsellors including for immediate family members

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

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