Concierge Team Leader

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Concierge Team Leader capable of leaving no stone unturned in pursuit of complete guest satisfaction.

Your Responsibilities - Inspire Incredible

• Building guest relationships through a swift, professional and highly personal service
• Collating and sharing expert local knowledge of events, places of interests and restaurants
• Resolving guest issues or escalating when necessary to improve guest satisfaction
• Lead by example while assigning tasks and upholding high performance standards.
• Provide ongoing updates to the team to ensure they are equipped to deliver accurate information and exceptional service
• Oversee the activities of the Concierge and Valet teams, ensuring efficient handling of guest luggage and vehicles with attention to detail and guest satisfaction.
• Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
• Leading the way as a brand ambassador to promote the hotel's other businesses

About you:

• Driver's License - Full Australian License preferred. International License considered.
• Previous experience working in a Hotel or customer service role, with a proven ability to provide an exceptional guest/customer experience preferred.
• Excellent communication skills – approachable and confident, with the ability to interact effectively with guests and colleagues, handling compliments and concerns with equal professionalism.
• Strong problem-solving abilities – able to think quickly and turn challenges into positive outcomes, ensuring every guest leaves with lasting, memorable experiences.
• Flexibility– night, weekend and holiday shifts are all part of the job
• Physical capability – sometimes you'll need to lift, push, pull big objects up to 23kgs
• Professional appearance – well-groomed, consistently reflecting the high standards of the InterContinental brand.

What We Offer:
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:

• Base Rate $28.12 Mon-Fri + Loadings / Penalities
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay for even further

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.