Client Support Officer

CliniKids is
The Kids Research Institute's first team to integrate world class research with
a clinical service. CliniKids is a unique integration of
early intervention services, innovation, and research for children on the
autism spectrum. Our mission is to support young children and their
families to reach their full potential through the development and translation
of cutting-edge evidence-based supports to fulfil our vision of all children on
the autism spectrum growing into happy and healthy adults.  

The Opportunity

We currently have the opportunity for a Client Support Officer to join
our growing team
The
Client Support Officer will provide high level client support and management
ensuring the clinic focus is customer service orientated. This role will also provide
administrative and diary management support to the clinical team composed of
multidisciplinary allied health professionals.

Some
of the responsibilities include:  

• Welcoming clients and announcing visitors to appropriate staff.
  
• Handling phone enquiries.
  
• Managing complex enquiries and direct complaints/feedback.
  
• Onboarding of new clients for effective caseload management.
  
• Effective management of electronic calendars, client appointments, client communications and service waitlists.
  
• Managing client service agreements and NDIS funding.
  
• Monitoring and reporting on upcoming NDIS requirements, including service agreement renewals and report due dates. Treatment plan management.
  
• Manage client payments and accounts.
  
• Document and records management and compliance monitoring.
  
• Maintaining shared spaces including the kitchenette area, fridge and coffee machine.
  

This
role is a two-year full -time contract. The successful candidate needs to be
able to work across multiple sites for leave cover; Subiaco and Joondalup,
however will be predominantly based at Subiaco.

About You

The
successful candidate will have the following skills/experience:  

• A minimum of 2 years' experience in a similar client or customer facing role.
  
• Exceptional verbal and written communication skills.
  
• Exceptional level of customer care, administration, and organisational skills.
  
• Ability to work effectively as part of a broad, multidisciplinary team.
  
• Experience with and ability to learn new systems, implement systems.
  
• Skilled in electronic database management and Microsoft Office Suite, including Microsoft Excel.
  
• Diary / appointment management on behalf of business professionals and/or allied health professionals.
  
• Experience taking or managing payments.
  
• Experience with NDIS funding and other funding sources such as Medicare.
  
• Demonstrated ability to work independently, set priorities and manage large and varied workloads, while maintaining motivation under pressure.
  
• Demonstrate flexibility to pause and resume tasks as needed in a busy clinic environment, maintaining focus and accuracy despite frequent interruptions.
  
• Experience working with children and/or their family members, or in a similar client facing role.
  

The
successful candidate will be asked to provide a Working with Children's Check and
NDIS Workers Screening Clearance prior to commencement.

At The Kids
Research Institute Australia, we are committed to building a workplace culture
that reflects the communities we serve. We actively recruit, support and
welcome applications from Aboriginal and Torres Strait Islander people, people
with disability, culturally and linguistically diverse communities, LGBTQIA+
people, people of all ages, and those with diverse lived experiences. We also
provide reasonable adjustments throughout the recruitment process and in the
workplace, ensuring everyone has the opportunity to thrive.  

If you meet many, but not all, of the role requirements, we encourage
you to apply. We also welcome you to mention any career breaks in your cover
letter to help us understand your journey.

Our commitment to diversity and inclusion is reflected in how we:

• Support staff-led inclusion and allyship groups.
  
• Offer flexible work practices that recognise different needs and life stages.
  
• Provide training, development and mentoring opportunities to increase inclusive leadership and create an environment where all staff can thrive.
  
• Partner with communities to strength cultural awareness and belonging.
  
• Ensure adjustments and accessible practices are available for diverse community groups. 
  
• We continually strive to measure our progress and improve where we can.
  

Alongside our inclusive culture, you'll enjoy:  

• Extra annual leave at Christmas and Easter.
  
• Salary packaging and entertainment benefits.
  
• Health and wellbeing programs with weekly events.
  
• Flexible and hybrid working options.
  
• Recognition and professional development opportunities, including LinkedIn Learning.
  
• Modern offices with sit-to-stand desks and end-of-trip facilities.
  
• Staff discounts on travel, IT, stationery, and access to corporate health insurance.
  

How
to Apply

If this role feels like the right fit
and an exciting new opportunity for you, please click on 'Apply Now' to
visit our Career Site, view the Job Description, and submit your
application.

Please include a cover letter (no more
than 2 pages) that specifically addresses the skills and experience outlined in
the "About You" section.

Applications will only be
accepted through our career portal. If you are experiencing technical
difficulties or require reasonable accommodations in completing your
application, please contact

Click here for the Job Description

Contact Name: Leah Meehan

Contact Email:

Closing Date: 25/11/2025 - We reserve the right to hire prior to the closing date.

The Kids Research Institute Australia is committed to being
champions of gender equity, diversity, and inclusivity. We actively encourage
applications from people of all ages, nationalities, abilities, and cultures, including:
Aboriginal and Torres Strait Islander peoples, people with diverse genders, sexes and sexualities and people living with disability. As such we are a proud Bronze award recipient of the first
Australian Athena Swan Science in Australia Gender Equity (SAGE) pilot program.

We acknowledge that when working in environments which contribute to the health
and wellbeing of Aboriginal people, it is imperative that Aboriginal people are
at the forefront of this work. We have launched the Aboriginal Employment and
Career Development Strategy to increase the number of Aboriginal
and Torres Strait Islander staff, students and researchers employed in the
Institute who provide guidance and support in our work in Aboriginal health.