Build Manager

3 days ago

Caboolture, Queensland, Australia Big Dog Builds Pty Ltd Full time $110,000 - $125,000 per year

Build Manager (Post-Sales Delivery)

Big Dog Builds HQ, Caboolture QLD | Full Time | Stable Long-Term Role | Australia's Best Awarded After-Sales Truck Mod Shop

Pay: AU$110,000–$125,000 base + superannuation + performance bonus (upsell and delivery outcomes)


Three Reasons You'll Love This Role

  • Own the outcome: You take over at "sale closed" and lead each build to a smooth handover - on time, right‑first‑time.
  • Lead a capable team: Build coordinators, the workshop scheduler, and the check‑in/handover coordinator report to you.
  • Make the customer's day: You keep customers informed, manage scope changes thoughtfully, and grow value with relevant add‑ons.

What You Will Own

  • Daily 8:00am build review you chair with the workshop manager, build coordinators, check‑in/handover coordinator, suspension and diagnostics lead, warehouse, and quality and training manager - status by vehicle, decisions made, blockers cleared.
  • Scheduling and capacity planning in WorkGuru (the system of record) across near‑term and long‑term horizons; maintain a stable, conflict‑free plan customers can rely on.
  • Customer communication from welcome call and check‑ins through to handover; clear expectations on dates, inclusions, and any approved changes.
  • Scope control and change decisions—surface risks early; document effect on time and price; keep data aligned in the system.
  • Third‑party bookings (for example, wheel alignment, windscreens, or calibrations) coordinated to protect critical path.
  • Handover quality—final inspection complete, paperwork tidy, customer trained on what was installed, follow‑up call booked.
  • Upsell program—helpful add‑ons that genuinely improve the build; own quarterly revenue and margin targets (tracked by build).

What Success Looks Like (first 6–12 months)

  • On‑time delivery ≥ 95% and right‑first‑time handovers.
  • Schedule stability improves (fewer short‑notice changes; clear freeze windows before vehicle intake).
  • Customer satisfaction lifts (post‑handover survey; fewer follow‑up fixes).

    Upsell contribution: consistent, ethical attach of high‑value accessories per build (measured as revenue and gross margin).
  • Data discipline: dates, scope and invoices match what was delivered; no "shadow spreadsheets".

What You Bring

  • You have managed end‑to‑end delivery in an automotive, fit‑out, or fabrication environment where customers hand you the keys and trust you with the result.
  • Proven command of scheduling and customer updates; you translate workshop reality into reliable dates.
  • Calm, direct communication; you make decisions, explain trade‑offs, and move the day forward.
  • Competence with a production or job‑management system (WorkGuru or similar).
  • A values match: safety, quality, and respect for the customer's vehicle come first.

Benefits

  • Base pay AU$110k–$125k + 12% superannuation (eligibility per ATO guidance) + performance bonus tied to delivery and upsell results.
  • Staff discounts on accessories and installs; paid training; clear path to senior operations leadership.
  • Structured hiring process with timely feedback.

How to apply

Share a resume and two short documents to :

  1. A sample build status update you would send a customer, and
  2. A one‑page schedule snapshot for a busy week that shows how you'd protect on‑time delivery.

We welcome applicants from all backgrounds and life stages.

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