Customer Experience Project Manager

Job Number:

500881

• Maximum Term Full Time (2 years)
• $129,747pa + 12% super + leave loading (Level 8)
• 9 day fortnight
• 72.5 hour fortnight
• Location: Caboolture

Join City of Moreton Bay as a Customer Experience Project Manager, and help shape and enhance our communities for today and tomorrow.

As part of our commitment to delivering exceptional service, Council is commencing a Customer Experience (CX) Program to embed customer centric practices across the organisation. We're now looking for a hands-on and experienced Customer Experience Project Manager to drive key initiatives that enhance how our community engages with Council services.

Reporting to Council's Customer Experience Manager, you will lead the day-to-day delivery of the Customer Experience Program, including:

• Managing project planning, governance, and reporting to ensure timely delivery of program outcomes
• Collaborating with and supporting an external consultant in the development of Council's CX Strategy.
• Leading the implementation of a Voice of the Customer (VoC) framework.
• Planning and facilitating internal CX training and awareness initiatives to build organisational capability.
• Working with internal communications teams to deliver a CX communication plan.
• Facilitating the engagement and involvement of key stakeholders in project activities.

About you

We're seeking candidates who are passionate about creating meaningful change through customer experience. You understand what it takes to embed customer-centric practices across an organisation and have played a key role in delivering CX initiatives that improve how services are designed, delivered, and experienced.

You'll also bring:

• Experience in project management, ideally within customer experience, service design, or organisational change
• Confidence in managing complex stakeholder relationships and influencing outcomes
• Experience designing and facilitating training or capability-building initiatives
• Strong written and analytical skills, with a solid understanding of project governance and reporting
• Knowledge of customer experience principles, including VoC methodologies
• A collaborative mindset and the ability to manage competing priorities across cross-functional teams

If you're ready to help shape how our community engages with Council services, we'd love to hear from you.

Why City of Moreton Bay?

What you do with your life matters. It's the same with your career.

We're the third-largest council in Australia and one of the fastest-growing areas. As Australia's newest city, we're building something that's never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we're focused on the vital work we do today. But we're also focused on the future. On what can be – for our city, our Council and your career.

Here's what you'll love about a career with us:

• See it. To build a city of the future, first, you have to see it. The polycentric city we're building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that's never been done before.
• Shape it. You'll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting and it matters – and it's yours to shape and own.
• Live it. Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don't live here, you'll still find pride and connection in so many ways with our successful, resilient team.

You'll also enjoy a range of other benefits:

• Find a better work-life balance with a nine-day fortnight.
• Advance your skills and career through our Study, Training And Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling service, leader support hotline and Mates in Construction program.

Ready for a career that matters?

Join City of Moreton Bay, and help shape our city of the future.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check.

To obtain further details please contact our Careers team at

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to our Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

Your Future City.

See it. Shape it. Live It.

• Applications will close 11:55pm Sunday, 9 November 2025.

Advertised:

29 Oct 2025

Applications close:

09 Nov :55