Current jobs related to Guest Experience Representative - Chatswood - Vicinity Centres

  • Casual Guest Experience Representative

    2 days ago

    Chatswood, New South Wales, Australia Vicinity Centres Full time $55,000 - $70,000 per year

    We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development...

  • Sales Representative

    1 week ago

    Chatswood, Australia H&C Engineering Solution Full time

    Our company has been operating for over 20 years, and major offer a wide range of engineering solutions for the transmission industry, as well as specializing in providing quality coupling, casting, crusher products to the transmission industry，global mining, quarrying industries throughout Australia, Asia, Africa and the Middle East. We are now offering...

  • Customer Experience Ambassador

    1 week ago

    Chatswood, Australia beBeeInvesting Full time $60,000 - $90,000

    Experiential Retail RepresentativeWe are seeking a detail-oriented and customer-focused professional to join our team as an Experiential Retail Representative.As a key member of our retail operations, you will be responsible for welcoming clients into our experiential store—helping them get started, guiding them through our platform, and ensuring their...

  • Experienced Customer Service Representative

    1 week ago

    Chatswood, Australia Visionary Alliance Optical Full time

    **Job Title**: Experienced Customer Service Representative - Optical Industry **Location**: Chatswood, NSW **Job Summary**: We are seeking an experienced, friendly, motivated Customer Service Representative to join our team. In this role, you will work in the practice to deliver exceptional customer service by assisting customers in selecting eyewear...

  • Experienced Customer Service Representative

    1 week ago

    Chatswood, Australia Visionary Alliance Optical Full time

    **Job Title**: Experienced Customer Service Representative - Optical Industry **Location**: Chatswood, NSW **Job Summary**: We are seeking an experienced, friendly, motivated Customer Service Representative to join our team. In this role, you will work in the practice to deliver exceptional customer service by assisting customers in selecting eyewear...

  • Customer Service Representative

    2 weeks ago

    Chatswood, Australia Haylo People Full time

    Flexible working arrangements - Career path progression and opportunities - Join a highly reputable insurance organisation We are working with a well-established global organisation currently experiencing growth in their customer service department. They have an exceptional reputation and put care at the forefront of all that they do. They invest a huge...

  • Customer Service Representative

    1 week ago

    Chatswood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Chatswood NSW Location**: - **$33.40 per/h + comm.**: - **Gtd 15hrs per week (8.00am-11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Telesales Representative

    3 weeks ago

    Chatswood, Australia PepsiCo Full time

    OverviewJoin PepsiCo, a global FMCG company with some of the world's most trusted brands. Be part of an exciting business where employees are recognized and career growth is supported.At PepsiCo, you can Dare for Better. Help build a world with more possibilities for everyone, regardless of your role. Together, we'll make a positive impact for good—on our...

  • Customer Service Representative

    2 weeks ago

    Chatswood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Chatswood Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years....

  • Customer Service Representative

    2 days ago

    Chatswood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Chatswood location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

Guest Experience Representative

2 weeks ago

Chatswood, Australia Vicinity Centres Full time $60,000 - $80,000 per year

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

As a Guest Experience Representative, your role is to ensure every guest's interaction is seamless, positive, and aligned with Vicinity's brand values. You'll be the first point of contact for customer enquiries, handling requests across phone, email, and in-person channels. Whether it's helping someone find a store, resolving an issue, or providing expert local knowledge, your mission is to make every experience exceptional.

You'll also support day-to-day centre operations, build strong relationships with retailers, and contribute to key projects and reporting that enhance our service standards.

What You'll Be Doing

Customer Service

  • Deliver professional, friendly service and create a warm, welcoming atmosphere at the customer service desk.

  • Communicate effectively across all channels (face-to-face, phone, email) in line with Vicinity's service promise.

  • Actively engage with customers, understand their needs, and go above and beyond to exceed expectations.

Retailer Support

  • Build and maintain strong relationships with retailers and tenants.

  • Respond to retailer enquiries and escalate issues impacting performance to the asset team as needed.

Centre Operations

  • Collaborate with the Operations team to ensure the centre is safe, efficient, and compliant.

  • Assist with contractor management, sign-ins, permits, keys, and general enquiries.

  • Provide support on various administration tasks and escalate operational issues when required.

Reporting

  • Track and manage customer enquiry data, complaints, and retailer requests.

  • Compile regular reports to help improve the customer experience.

Who You Are

  • Experienced in a customer-facing role with a passion for delivering exceptional service.

  • A natural people person—approachable, confident, and professional.

  • A clear and effective communicator, both written and verbal.

  • Proficient with technology including Microsoft Office and various systems (e.g., POS, CRM, PMS).

  • Highly organised, able to manage multiple priorities, and solutions-focused.

  • Knowledge of the local area, key services, and transport options is a plus.

  • Able to work independently and collaboratively, contributing positively to team culture.

Why Vicinity?

When you join Vicinity Centres, you're joining a team that values integrity, inclusion, and customer excellence. You'll play a meaningful role in shaping the experience of every visitor and retailer in our community, while enjoying a supportive, inclusive, and dynamic environment.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.