Information Technology Service Desk analyst

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning and operating highly efficient, cost-effective wholesale, colocation and cloud data centres. Each of our facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data, Data runs on STACK.

The position:

Reporting to the Manager, Corporate IT (APAC), the focus of this role is to lead operations, analyse and implement technical, best practices to ensure consistency and reliability across all aspects of ICT.

You will be required to liaise with IT resources, study and analyse business processes, identify and implement approved enhancements.

This is a unique opportunity to join STACK Infrastructure Australia at the business's very beginning in Australia and APAC, while also being part of STACK Infrastructure, a fast-growing global Hyperscale leader in the high growth Data Centre sector. We are an energetic, collaborative and dynamic team offering a tremendous career opportunity in an organisation that values work life balance.

Areas of Responsibility:

• Manage user requests and issues in a timely and efficient manner, ensuring prompt Responding/resolution of technical issues to minimise disruption to business operations.
• Ensure professional and courteous handling of all support requests, maintaining a high level of customer service and communication throughout the support process.
• Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request
• Support set-up activities for computers, printers, multifunction devices, tablets, smartphones and other ICT systems.
• Collaborate with other IT teams to identify and resolve complex technical issues and escalate issues as necessary to ensure timely resolution.
• Be hands-on and provide all-round support to the business.
• Recommend and execute improvements and solutions.
• This role is a very hands-on approach role, and being an all-rounder is essential.

Qualifications/ Experience:

• Very good levels of technical knowledge and expertise in the management of IT systems supporting a mobile and geographically workforce.
• Excellent communication and troubleshooting skills.
• Excellent documentation skills
• Strong technical background.
• Azure/Entra ID cloud services knowledge.
• Microsoft Office 365 Administration.
• ITIL Foundation level minimum required.
• Scripting – PowerShell.
• Microsoft SharePoint Online Administration.
• Ability to self-motivate and work independently.
• Effective problem solving and decision-making skills.
• Confident and effective communication skills.

This might be right for you if:

• Minimum 2-4 years' experience in ICT
• Technology savvy, with low ego and strong Emotional Intelligence (EQ)
• Understanding the Microsoft Azure Stack, Azure AD, Intune, SharePoint, Teams, Microsoft 365 and Windows 11 Pro is a must.
• Experience and knowledge of the following:
• Meraki Networks, Logitech A/V room devices.
• Have the agility to drive principals of transformation, change and innovation.
• High customer service focus, with a can-do attitude.
• There may be a requirement to work additional hours from time to time.
• Interstate travel may be required.

Why STACK:

• We offer a competitive compensation package with strong benefits.
• We have a culture of appreciation and recognition.
• We are passionate about what we do and have fun doing it.
• Be part of the growing business and make an impact.

STACK is an Equal Opportunity Employer. ALL qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identify and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.