Senior Business Analysts

We are seeking a strategic and experienced Senior Business Analyst to lead the discovery and requirements definition for transitioning from a traditional sole-sourced managed service environment to a Service Integration and Management (SIAM)-based Multi-Vendor Environment (MVE). This role is pivotal in developing and creating the future of service delivery by establishing the foundational business and technical requirements for a federated, integrated service model.

Working at the intersection of business strategy, service management, and technology, you will engage stakeholders across the enterprise to enable the transition from current-state operations, define future-state requirements, and support the implementation of a SIAM-aligned operating model. This is a unique opportunity to influence transformational change in a complex, multi-supplier environment.

1 x 6-month and 1 x 12-month opportunity are available.

Key Responsibilities

• Lead stakeholder engagement to capture and validate business, operational, and technical requirements for SIAM transition.
• Analyse service delivery models, contracts, and performance frameworks to identify gaps and requirements for multi-vendor integration.
• Define and document future-state onboarding service management processes, roles, and governance structures aligned to SIAM principles.
• Facilitate workshops and working groups to co-design service boundaries, integration points, and retained capabilities.
• Collaborate with service management teams to ensure alignment with strategic objectives.
• Develop transition onboarding roadmaps, and change impact analyses to support program planning.
• Support the capture of requirements for Service Management tooling, reporting frameworks, and service performance metrics.
• Document business requirements, process flows, user stories, and system specifications to inform onboarding packs.
• Contribute to the development of service catalogues, RACI models, and contractual interface definitions.
• Provide insights and recommendations on governance, performance monitoring, and cross-provider collaboration models.
• Prepare high-quality documentation, presentations, and for provision and use by relevant stakeholders.
• Design and develop training collateral to support stakeholder education and enablement during the transition, including guides, presentations, and onboarding materials.
• Support the delivery of training sessions and knowledge transfer activities across business and technical teams.

Skills & Experience Required

• 5 years' experience as a Business Analyst in IT Service Management, Transformation, or Strategic Programs.
• Demonstrated experience in transitioning or operating within SIAM or multi-supplier service environments.
• Strong understanding of service integration principles, retained organisation functions, and supplier governance.
• Proven ability to analyse and redesign service delivery models, including contractual and operational interfaces.
• Skilled in requirements elicitation, stakeholder engagement, and business process modelling.
• Excellent communication and facilitation skills, with experience leading workshops and cross-functional discussions.
• Experience with ITSM frameworks (e.g., ITIL), service performance reporting, and tooling selection.
• Proficiency in Microsoft Office Suite (Excel, Visio, PowerPoint) and business analysis tools.
• Experience in developing training materials and delivering stakeholder education programs.
• Familiarity with project methodologies such as Agile, PRINCE2, or PMBOK.

Desirable Skills

• Deep understanding of SIAM roles (Service Integrator, Service Provider, Retained Organisation) and their interactions.
• Experience in large-scale transformation programs within federated or government/shared services environments.
• Exposure to service catalogue development, service level management, and multi-supplier performance frameworks.

Please apply now.