Student and Family Support Officer

Job description

Agency Department of Education and Training Work unit Secondary Years – Transition Support Unit

Job title Student and Family Support Officer Designation Administrative Officer 5

Job type Full time Duration Fixed to 30/06/2026

Salary or $88,297 - $92,687 Location Alice Springs

Position number 35987 RTF Closing 03/11/2025

Contact officer Nataline Ross, Assistant Director Transition – South on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

This position is only available to Aboriginal applicants. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Student and Family Support Officers provide high level support and case management to all remote students who are intending to attend

or have transitioned to boarding schools that are located in the Northern Territory and interstate. Ongoing support and advocacy are

provided to remote boarding students and their families to enable them to successfully complete an appropriate secondary educational

pathway.

Context statement

Teaching and Learning Services (TLS) provides evidence-based differentiated services and support to preschools and schools to maximise

outcomes for Territory children and young people. Our services encompass quality teaching and learning, national and systemic

assessment, transition to boarding school support and policy coordination. TLS also plays a strategic role in implementing government

priorities, offering expert advice to the Education Minister and the department's senior executives. We enhance our work by actively

engaging with a broad range of stakeholders to ensure best outcomes for all of our clients.

Key duties and responsibilities

1. Provide 'wrap around' case management, monitoring and tracking of a client caseload of secondary students who are boarding.

2. The provision of logistical support for students and their families travelling to and from their boarding provider. This would include

meeting flights, buses and transporting on occasions.

3. Understand and proficiently use case management systems.

4. Monitor and regularly report on client outcomes

5. Establish and manage positive working relationships with key staff at boarding/residential facilities.

6. Undertake key liaison with schools and stakeholders across systems and sectors in all states and territories.

7. Assist with Abstudy and boarding enrolment applications.

8. Work with students and families to assist them to engage with their boarding provider. This would include orientation and induction

at a new school.

9. Regular travel to and from very remote communities.

Selection criteria

Essential

1. Demonstrated well developed knowledge and experience of youth service providers, particularly in very remote Indigenous

communities across the NT and the challenges that they face transitioning to boarding school.

2. Demonstrated well developed knowledge of and experience in youth work/counselling/social science and case management.

3. Demonstrated communication skills (both oral and written), interpersonal skills, and ability to work within a small team.

4. Demonstrated ability to work with students at a distance, physically isolated from their families and communities, including utilising

contemporary communication technology

5. Ability to interact effectively with people from diverse cultural backgrounds and maintain effective relationships in cross cultural

contexts, in particular remote and very remote communities in the NT, and students boarding in residential facilities without direct

family and community support.

1. Ability and willingness to travel to and from remote and very remote communities as required in light aircraft or 4WD for up to 40

weeks per year, sometimes at short notice, and often to stay overnight for several days at a time.

Desirable

1. Relevant Tertiary qualification (e.g. Youth Work and project management).

Further information

This position requires travel to and from remote and very remote communities in light aircraft or 4WD.

The selected applicant must hold a current NT Working with Children Notice (Ochre Card) and driver's licence or the ability to obtain prior

to commencement.