Customer Success Director

1 day ago

Sydney, New South Wales, Australia Wenham Carter Full time $180,000 - $250,000 per year

Wenham Carter is proud to be supporting a high-growth global industrial software business expanding across APAC.

We are seeking a
strategic, hands-on Customer Success leader
to drive the adoption, retention, and growth of enterprise accounts across Australia and the APAC region. This is a
career-defining role
with responsibility for shaping the regional Customer Success function, influencing strategy, and directly engaging with senior enterprise clients in asset-intensive industries.

The Opportunity

As
Customer Success Director
, you will:

  • Lead by example, managing a portfolio of strategic enterprise accounts while coaching and mentoring your team.
  • Own customer health, renewals, and expansion opportunities to ensure predictable revenue growth.
  • Define and execute the APAC Customer Success strategy, maximising adoption, value realisation, and long-term retention.
  • Partner with executives at client organisations to establish Prometheus as a strategic, trusted partner.
  • Collaborate cross-functionally with Sales, Product, Professional Services, and Support to deliver seamless outcomes and drive operational excellence.
  • Establish scalable processes, playbooks, and metrics to support team success and growth.

What You Bring

  • 10+ years in enterprise software/SaaS customer success, account management, or consulting, with at least 5 years in a leadership role.
  • Proven success driving adoption, renewals, and expansion in complex, enterprise accounts.
  • Experienced player-coach - able to combine strategic leadership with hands-on account ownership.
  • Strong understanding of asset-intensive industries (energy, utilities, mining, manufacturing) is highly desirable.
  • High business acumen, executive presence, and ability to engage confidently at C-level.
  • Exceptional communication, negotiation, and presentation skills.

The Opportunity for Impact

  • Lead and shape the APAC Customer Success function, with direct influence on strategy, team growth, and customer outcomes.
  • Competitive salary and comprehensive benefits, reflecting your expertise and contribution.
  • Career progression, mentoring, and leadership development within a high-growth global software company.
  • Work with major enterprise clients across industrial sectors, delivering measurable operational impact.
  • Collaborative, high-performance culture where senior leaders are recognised and empowered.
  • Hybrid work from Brisbane or Sydney, enabling balance and flexibility.

This is not just a leadership role - it's a chance to define the success of enterprise customers and shape the future of a rapidly scaling APAC organisation.

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