Senior Account Manager, Mid-Market Sales, Customer Solutions

3 days ago

Sydney, New South Wales, Australia Google Full time $80,000 - $120,000 per year
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in marketing, advertising and consultative sales in Google Ads.
Preferred qualifications:
  • Experience assessing and achieving client success via business techniques, including effective questioning, objection handling, and engaged promotion.
  • Experience in launching and managing paid digital advertising campaigns, in Google Ads and other digital marketing platforms.
  • Experience in managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.
  • Experience working with channel sales, advertisers, agencies, or clients.
  • Ability to manage and prioritize a portfolio in an advertising or media business context, and achieve goals to drive growth.
About the job:

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

Responsibilities:
  • Engage and influence key customer stakeholders by leading meetings to uncover marketing goals and Key Performance Indicators, translating them into campaign strategies.
  • Drive campaign results, quantify business impact, demonstrate value to customers, and maintain account hygiene.
  • Build data-driven solutions to maximize customer value through Google's advertising products, manage objections, and achieve business growth goals.
  • Analyze campaign data, ensuring performance is accurately tracked, and delivering results aligned with customer objectives.
  • Monitor performance data to extract key insights, identify and cultivate promotional opportunities, and drive future customer growth and pipeline development.

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