Call Centre Agent

2 weeks ago

Sydney, New South Wales, Australia SG Fleet AU Full time $104,000 - $130,878 per year

About The Role…
This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.

Tasks And Responsibilities…
The major responsibilities of this position include but are not limited to:

  • Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
  • Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure
  • Ability to retain a high level of technical information to respond accurately to complex customer enquiries
  • Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
  • Take ownership of personal development and customer service core competencies
  • Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels

SKILLS AND EXPERIENCE…

  • Previous experience in a customer service inbound call centre
  • Good communication skills both written and verbal, ability to communicate at all levels
  • Ability to resolve problems through to complete resolution in a timely, effective manner
  • Strong organisational and prioritisation skills

WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

SOME OF OUR PERKS INCLUDE

  • Recharge and relax with up to four extra days of leave each year. We call them Wellness days
  • We offer industry leading 20 weeks paid parental leave
  • Save plenty with vehicle salary packaging
  • Monetary service milestone awards
  • Recruitment referral bonus
  • Discounted mobility products and services
  • Career progression opportunities (over 25% of our vacancies get filled internally)
  • Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
  • Two paid volunteer days each year to give back to causes that matter to you
  • Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

WHAT'S NEXT
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.

We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

  • Call Centre Representative

    1 day ago

    Sydney, New South Wales, Australia Talent Full time $50,000 - $70,000 per year

    Location: Warwick Farm, NSWPay: $34 per hour (contract), with a pathway to permanency.Hours: 38 hours per week, with start times from 8am, 9am or 10am.About The RoleWe are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers...

  • Call Centre Specialist

    2 days ago

    Sydney, New South Wales, Australia Sales Mate Full time $48,000 - $72,000 per year

    About Us: Sales Mate is a sales, marketing and BPO specialist. We bring a wealth of knowledge and experience with more than 20 years of outsourced experience across an extensive range of industries and have partnered with some of the biggest names in Australia.What guides us and defines the Sales Mate brand is simple. We love the products we represent. As...

  • Call Centre

    2 weeks ago

    Sydney, New South Wales, Australia Fundamental Worldwide Full time $40,000 - $80,000 per year

    Come join the team, if this describes you...Are you tired of the regular 9-5 and needing some excitement while at work?Are you a backpacker or local looking to expand your communications skills with a supportive and fun team?Are you looking for a role that offers real career opportunities?Are you ready to make a real difference in a simple phone call?Stop...

  • Contact Centre Manager

    7 days ago

    Sydney, New South Wales, Australia Bingo Full time $104,000 - $156,000 per year

    At BINGO Industries, we're more than just a recycling and resource management company — we're a movement. Operating across Queensland, New South Wales, and Victoria, we deliver intelligent, sustainable solutions across the full waste management supply chain.This is a pivotal chapter in our growth journey. We're looking for passionate professionals who...

  • Contact Centre Manager

    5 days ago

    Sydney, New South Wales, Australia BINGO INDUSTRIES Full time $80,000 - $120,000 per year

    AtBINGO Industries, we're more than just a recycling and resource management company — we're a movement. Operating acrossQueensland, New South Wales, and Victoria, we deliver intelligent, sustainable solutions across the full waste management supply chain.This is a pivotal chapter in our growth journey. We're looking for passionate professionals who are...

  • Software Engineer

    1 week ago

    Sydney, New South Wales, Australia Call For Referral Full time $145,600 - $188,800 per year

    Rust, JavaScript/TypeScript, and Python Engineers (Code Agent Experience)Hourly Contract | Remote$70 –$90 per hourAbout the RoleAleading AI research initiativeis seeking experiencedSoftware Engineerswith hands-oncode agent experienceto contribute to a frontier project at the intersection ofAI and software development.In this role, you will work with...

  • Sales Centre Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Frasers Property Australia Full time $60,000 - $80,000 per year

    About The RoleAre you a dynamic leader with a passion for property and customer experience? We're seeking a proactive Sales Centre Co-ordinator to support our Ed Square Property Information Centre, ensuring it operates seamlessly and delivers exceptional service to every visitor.In this pivotal role, you'll be the face of our brand—managing a...

  • AI Agentic Lead – Voice Recognition

    7 days ago

    Sydney, New South Wales, Australia tekFinder Full time $200,000 - $300,000 per year

    AI Agentic Lead – Voice Recognition – Conversational AIWe're seeking a highly skilled Agentic AI Lead with a specialization in voice to lead the design, development, and deployment of voice‑based autonomous agents.As a lead role, you'll be responsible for pushing the boundaries of voice interaction: ASR (automatic speech recognition), TTS...

  • Investment Buyers Agent

    7 days ago

    Sydney, New South Wales, Australia Your Property Your Wealth Full time $200,000 - $350,000 per year

    The Best BitsEarning Potential: OTE of $200K–$350K with a base + superReputation & Results: Work under a top-rated and award-winning brandImpactful Work: Help clients build generational wealth through propertySupportive Culture: Be part of a values-driven team with quarterly outings, empowering leadership, and a culture of autonomy, high performance, and...

  • Sales Agent

    2 weeks ago

    Sydney, New South Wales, Australia Neilson Financial Services Full time $78 - $91 per year

    Sales Agent – No Experience Needed | Start Your Career With UsLocation:Sydney CBD (Barangaroo)Base Salary:$65,000 + Bonuses + SuperOn-Target Earnings:$78,000 – $91,000 in your first year (excluding Super)Start date: Monday 13th October 2025Start your journey alongside 20+ new colleagues, training and growing together from day oneAt Neilson Financial...