Current jobs related to Student Enquiries Officer - Tasmania - University of Tasmania

  • Technical Support Officer

    3 weeks ago

    Tasmania, Australia Buscojobs Full time

    This is a permanent full-time position commencing Term 4, 2025Located in one of the most stunning and culturally rich regions of Australia, Broome Senior High School is a vibrant, high-performing public school committed to educational excellence, cultural responsiveness, and student wellbeing.As one of Western Australia's top regional secondary schools, we...

  • Chief Inclusivity Officer

    1 week ago

    Tasmania, Australia beBeeDiversity Full time $96,499 - $124,999

    Job DescriptionWe are seeking a highly skilled and passionate individual to fill the role of Head Of Diversity. As a key member of our team, you will play a crucial role in ensuring our schools are the first choice for families, students, and staff.The Head of Diversity will be responsible for developing and implementing strategies to enhance student...

  • Security Officer

    4 days ago

    Tasmania, Australia MSS Security Full time $50,000 - $80,000 per year

    About the Company As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at About the roleMSS Security is looking for Security Officers to work...

  • Administrative Officer

    4 weeks ago

    Tasmania, Australia Buscojobs Full time

    This Administration Officer role involves handling various tasks daily, with a primary focus on managing the death process and assisting with Deceased Estates. Applicants are encouraged to call for more information.We welcome applications from Indigenous Australians, people with disabilities, individuals from diverse cultural and linguistic backgrounds,...

  • Development Support Officer

    4 weeks ago

    Tasmania, Australia Buscojobs Full time

    Development Support OfficerOur BusinessWorking at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.Our talented workforce of over 930 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.We have a bold...

  • Music Teacher

    2 weeks ago

    Tasmania, Australia Catholic Diocese Of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students.Our aim is to ensure our schools are the first choice for families, students...

  • Head Of Diversity

    1 week ago

    Tasmania, Australia Catholic Diocese Of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students.Our aim is to ensure our schools are the first choice for families, students...

  • Teacher Assistant

    2 weeks ago

    Tasmania, Australia Catholic Education Tasmania Full time

    Join Catholic education and provide the spiritual, academic and wellbeing needs of studentsTeacher AssistantNorthern Schools / CollegesCatholic Education Tasmania is a community of thirty-eight schools and colleges serving over 17,000 students, their families and over 2,400 employees across Tasmania.We are seeking Teachers Assistants across 7 schools from...

  • Teacher Fixed Term and Relief Employment Register

    2 weeks ago

    Tasmania, Australia Department for Education, Children and Young People Full time $104,000 - $130,878 per year

    Make a difference. Your work. Their future.This is a Department built entirely for children and young people and their communities. Our ultimate goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.The child is at the centre of everything we do and the way we do it.Are you planning your teaching...

  • Aboriginal Education Specialist

    2 weeks ago

    Tasmania, Australia beBeeAboriginal Full time $70,600 - $94,600

    **Job Title:** Aboriginal And Islander Education Officer East Kimberley College is seeking to establish a pool of Aboriginal and Islander Education Officers (AIEO) for permanent and fixed-term, full-time and part-time vacancies which may arise during the 2026 school year. Appointments may be offered at any time for vacancies that commence during this...

Student Enquiries Officer

2 weeks ago

Tasmania, Australia University of Tasmania Full time $60,000 - $80,000 per year
  • Enhance the student experience by managing enquiries through phone, email and in-person interactions
  • Support students with high-quality engagement across key stages of the student lifecycle
  • Multiple part/full-time ongoing roles based in Hobart, Launceston or Burnie
About the opportunityWhat you'll do:
  • Respond effectively and efficiently to a wide range of student enquiries in a student-centred, solution focused and efficient manner through in-person, phone, and web-based modes of service delivery.
  • Ensure that students are provided with accurate first contact resolution or seamless and appropriate triage to Tier 2 services; and that appropriate turn-around times for responses and resolutions are monitored and adhere to standard operating procedures and service performance requirements.
  • Provide a friendly, professional, and attentive first point of contact of the University.
  • Actively contribute to a culture of productivity enhancement and performance improvement of individual and team by identifying opportunities for process improvement and simplification, by reviewing student feedback to inform continuous service quality improvement, and by understanding enquiry traffic and trend to determine root causes and appropriate responses.
  • Work collaboratively with other enquiries teams, managers and broader Student Services team, in order to ensure that consistent high level of service is provided whilst working within tight timeframes; and to deliver individual and the team's performance targets.
  • Under the guidance of the Manager, develop and maintain Student Enquiries procedural, reference and training documentation and train other staff in the use of University systems and procedures.
  • Contribute to a positive team culture with students central to all undertakings.
What we're looking for:
  • Diploma in relevant discipline and demonstrated service centre experience; OR an equivalent combination of relevant experience and education/training.
  • Evidence of excellent interpersonal, verbal and written communication skills, the ability to contribute to a positive customer focused culture and the ability to remain calm and focused when working under pressure.
  • Demonstrated experience in customer service delivery and solution focused attitudes with capacity to use discretion and initiative; capacity to exercise sound judgement and escalate appropriately in accordance with operating procedures.
  • Demonstrated ability to provide feedback on trends, system efficiencies and communication platform effectiveness; and ability to identify areas for improvement.
  • Ability to work flexibly in response to changing work; ability to meet deadlines; and ability to deliver high quality outcomes.
  • Demonstrated ability to contribute to a high-performance culture and to work in a dynamic, fast-paced environment
  • Demonstrated digital capabilities, including experience in digital platforms, Microsoft Office toolsets, information and relationship management systems (e.g. Oracle CRM).
How to Apply
  • To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the Role Specific Skills, Knowledge and Experience.
  • For further information about this position, please contact Grant Cooper, Manager, Student Enquiries Service,

University of Tasmania