Guest Service Agent

2 weeks ago

Mount Isa, Australia Ibis Styles Mt Isa Full time $48,000 - $72,000 per year

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines. It features 57 well-appointed rooms, 2 modular conference rooms with 100+ delegates' capacity, a newly refurbished pool and a fresh renowned Italian-inspired restaurant and bar.

We are currently looking for a passionate and driven individual to take on the role as a full time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.

The responsibilities:

  • Checking guests in and out
  • Maintaining accurate guest accounts
  • Taking bookings, providing helpful information & entering reservations
  • Answering guests queries in a timely and efficient manner
  • Addressing guest requests and handling guest complaints in a positive manner
  • Liaise with other departments to assist guest and advise of room moves

The ideal candidate will possess the following qualities:

  • Previous Front Office Reception experience preferably in a hotel or resort environment
  • Professional telephone manner and exceptional customer service skills
  • A friendly and positive can-do attitude who enjoys working in a team
  • Previous experience with PMS (Property Management System) is desired but not essential
  • Current RSA or Approved Manager's will be an advantage.

Rates of Pay (base)

$26.70 per hour Monday - Friday

$33.38 per hour Saturdays

$40.05 per hour Sundays

$60.08 per hour Public Holidays

What we are looking for

To be successful in this role, you will have:

  • Flexibility to work a 7-day roster.

  • Attention to detail.

  • Good time management and multi-tasking skills.

  • Experience is preferred, but not essential – we will provide supportive training.

  • Australian work rights are required for this position.

In return, we offer great benefits including the opportunity to advance your career with a leading international hotel group with over 550 hotels in Australia and 18 brands across the region.

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