Guest Service Agent
2 weeks ago
ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines. It features 57 well-appointed rooms, 2 modular conference rooms with 100+ delegates' capacity, a newly refurbished pool and a fresh renowned Italian-inspired restaurant and bar.
We are currently looking for a passionate and driven individual to take on the role as a full time receptionist (or Guest Service Agent) with the flexibility to work 5 shifts a week on a rotating roster which may include mornings, evenings, weekends and public holidays.
The responsibilities:
- Checking guests in and out
- Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner
- Addressing guest requests and handling guest complaints in a positive manner
- Liaise with other departments to assist guest and advise of room moves
The ideal candidate will possess the following qualities:
- Previous Front Office Reception experience preferably in a hotel or resort environment
- Professional telephone manner and exceptional customer service skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience with PMS (Property Management System) is desired but not essential
- Current RSA or Approved Manager's will be an advantage.
Rates of Pay (base)
$26.70 per hour Monday - Friday
$33.38 per hour Saturdays
$40.05 per hour Sundays
$60.08 per hour Public Holidays
What we are looking for
To be successful in this role, you will have:
Flexibility to work a 7-day roster.
Attention to detail.
Good time management and multi-tasking skills.
Experience is preferred, but not essential – we will provide supportive training.
Australian work rights are required for this position.
In return, we offer great benefits including the opportunity to advance your career with a leading international hotel group with over 550 hotels in Australia and 18 brands across the region.
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