Program Consultant

What you'll do

• Conduct engaging 1-on-1 Welcome Consultations via Zoom with prospective students and parents, introducing Contour's UCAT and Interview programs and guiding them to trial lessons.
• Proactively follow up with trial students via phone, text, and email, answering questions and offering support.
• Facilitate ongoing engagement with Contour MedPrep services, including the Interview Program, UCAT Course and other paid services.
• Drive ongoing growth by conducting friend referral calls, re-enrolment conversations, and cross-subject referrals.

• Build trust-based relationships with students and parents, empathising with their unique challenges and clearly demonstrating the value of Contour's programs.
• Maintain timely, proactive communication, ensuring a seamless enrolment and support experience.
• Uphold Contour's Core Service Values by prioritising student success and a high-quality experience​.
• Provide ongoing student and parent support through check-in calls where needed, addressing any concerns or potential issues proactively.
• Manage challenging conversations effectively, resolving complaints or unenrolment requests positively and professionally.

• Complete Contour's comprehensive training to master sales techniques, communication skills, and detailed knowledge of program offerings.
• Actively participate in weekly team meetings and training sessions to continually refine skills and stay aligned with the organisation's objectives.

Communication & Persuasion: Confidently explain complex information in a clear, compelling way

Empathy & Relationship Building: Connect genuinely and handle concerns with care

Customer Service & Sales Ability: Proven or promising experience in sales, tutoring, or support roles

Proactive & Independent: Take initiative, solve problems, and follow up without hand-holding

Organisation & Time Management: Juggle calls, emails, and tasks like a professional

Professionalism & Integrity: Live Contour's values — honest, reliable, and accountable always

Mandatory:

• Education: Studying Medicine or Dentistry in Australia (or already graduated). Completed the UCAT.
  Note: If you are still applying to study medicine/dentistry, then you are still eligible for this role, however an offer of employment will be conditional on you gaining entry by February 2026.
• Experience: Previous experience in sales, customer service, tutoring, or related roles preferred.
• Passionate & Engaging: Able to motivate and inspire students.
• Committed & Reliable: Ability to meet weekly work hour commitments (16 hours per week).
• Growth-Oriented: Eager to learn, improve, and contribute to Contour's mission​.

Ideal (but NOT Mandatory)

• Completed VCE, HSC, QCE, SACE or WACE
• UCAT Score in 90th Percentile or Above

• Satisfying and fulfilling work helping students succeed (it feels good when your students do good).
• Primary focus is on providing an excellent 1-on-1 student/parent experience (no hassle with boring admin)
• Above market rate compensation, guaranteed pay and rewarding bonus structure
• Personalised mentorship, training and feedback to improve your communication, teamwork and leadership skills (and you get paid for it).
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

• Average of 20 Hours/Week in November, December and January
• Minimum of 16 Hours/Week during all other months
• The weekly schedule is flexible (within reason), as for each week, you can set your own availability for consultations. The main restriction is that, outside of school holidays, all calls and consultations must be after school hours or on weekends, as students are unavailable during school :)

Compensation

• $40/hour + Super
• Fixed Sales Bonuses for Student Enrolments
• Note: Considering typical bonuses, total hourly pay typically ranges from $45-$55 per hour

By joining Contour MedPrep as a Program Consultant, you won't be just taking on another tutoring or admin role. This is a unique opportunity to thrive, influence and make a lasting impact on hundreds of aspiring medical students