VOC Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia CBUS Super Full time $90,000 - $120,000 per year

About The role

As a Voice of Customer (VOC) Operations Specialist, you will be responsible for administering and managing Cbus' VOC survey program - including survey design and development, data flows, text analytics, dashboards, and close-the-loop feedback programs. 

This role is an initial 12 month MTC.

You'll manage the day-to-day operational relationship with our VOC strategic partner, InMoment and key stakeholders within the business. In this role you will translate and synthesize customer feedback on Cbus experience and track, monitor and report associated measures (satisfaction/NPS). 

This role includes the implementation and ongoing management of a large VoC program and seeks to collate and report on what our members are telling us, to enhance their experiences moving forward.  

Your experience must include the design and operational ongoing management of VoC programs, and market research related to customer experience.   

  • Experience: Managing VoC research programs end-to-end, including metric design, benchmarking, and implementation.
  • Platform Expertise: Practical experience with VoC survey platforms; familiarity with InMoment is highly regarded.
  • Analytical Capability: Skilled in synthesising diverse data sets and translating complex findings into actionable insights.
  • Technical Proficiency: Strong skills in Excel, SharePoint, and PowerPoint.
  • Collaboration & Communication: Proven ability to work cross-functionally and present insights clearly to non-technical audiences.
  • Initiative & Ownership: Demonstrated success in building and leading programs independently with minimal oversight.

We want to hear from you  

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via  

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,  

Applications Close 29 June 2025  

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you. 

This is a full time 12 Month MTC, based in Melbourne.  

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you  

About Cbus 

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

  • VOC Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time

    Join to apply for the VOC Operations Specialist role at Cbus Super Fund1 week ago Be among the first 25 applicantsJoin to apply for the VOC Operations Specialist role at Cbus Super FundGet AI-powered advice on this job and more exclusive features.As a Voice of Customer (VOC) Operations Specialist, you will be responsible for administering and managing Cbus'...

  • VOC Operations Specialist

    1 week ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time

    Join to apply for the VOC Operations Specialist role at Cbus Super Fund1 week ago Be among the first 25 applicantsJoin to apply for the VOC Operations Specialist role at Cbus Super FundGet AI-powered advice on this job and more exclusive features.As a Voice of Customer (VOC) Operations Specialist, you will be responsible for administering and managing Cbus'...

  • Operations Excellence Professional

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $85,000

    Job OpportunityThe position of VOC Operations Specialist is open to highly skilled professionals.This role requires experience in designing and operational ongoing management of VoC programs, market research related to customer experience, and practical experience with VoC survey platforms, such as InMoment.The ideal candidate will have a strong...

  • Customer Insights And Voc Specialist

    1 week ago

    Melbourne, Victoria, Australia Duluxgroup Full time

    **Work options**: Flexible- Opportunities to work flexibly at all stages of your career- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships**About the role**We are looking for a Customer Insights and VoC Specialist to...

  • Global CX Program Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $75,000

    Customer Experience Specialist PositionThe primary objective of this role is to design, manage, and implement a Voice of the Customer (VoC) survey program. This encompasses developing survey designs, managing data flows, conducting text analytics, creating dashboards, and establishing close-the-loop feedback systems.This position requires expertise in VoC...

  • Loader Operator

    1 week ago

    Melbourne, Victoria, Australia beBeeLoaderOperator Full time $49,900 - $66,150

    Loader DriverWe are currently seeking a skilled Loader Operator to fill a vital role in our Melbourne-based team. The ideal candidate will possess a loader license and verification of competency (VOC) along with experience working around fixed plant equipment.Main Responsibilities:Operate a front-end loader for various tasksDrive a forklift as...

  • Machine Operator

    1 week ago

    Melbourne, Victoria, Australia Romcrete Pty Ltd Full time

    Our Team at Romcrete atre looking for a highly skilled Bob cat Possi track joy stick control driver, to operate our brand new machine onsite 5-6 days a week shift are 7am till 5pm daily.must have the following:- 2-3 years on Possi track- Must have Voc certificate- White card*Own transport*Willing to travel to box hill*Must be able to perform finer detailed...

  • Strategic Insights Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeInsightful Full time $90,000 - $125,000

    Job DescriptionThe company is a trusted provider of salary packaging and related financial products. With a proud history of innovation and exceptional service, we have a breadth of services and expertise designed to deliver superior long-term value to our clients.Our team drives the mission with a passion for the work, working together with customers to...

  • Heavy Equipment Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeOperator Full time $42,000 - $48,000

    Labourpower Trade are seeking a skilled and experienced Front End Loader Operator for our client in Melbourne.The successful candidate will have experience in operating Front End Loaders, with Excavator/Dump Truck experience highly desirable. They will also have 1 year of waste or quarry industry experience and hold RII tickets and VOC tickets. The ideal...

  • Business Improvements

    1 week ago

    Melbourne, Victoria, Australia Ventia Pty Limited Full time

    **About The Role**The **Ventia Operation Centre (VOC)** has had a continuous growth over the last few years and with this, we are seeking x3 energetic and vibrant** Business Improvement & Performance Coordinators **to support the Business Improvement & Performance Lead across projects within the VOC based out of our brand-new offices in **Cremorne **in...