VOC Operations Specialist

2 days ago

Melbourne, Victoria, Australia Cbus Super Fund Full time

Join to apply for the VOC Operations Specialist role at Cbus Super Fund

1 week ago Be among the first 25 applicants

Join to apply for the VOC Operations Specialist role at Cbus Super Fund

Get AI-powered advice on this job and more exclusive features.

As a Voice of Customer (VOC) Operations Specialist, you will be responsible for administering and managing Cbus' VOC survey program - including survey design and development, data flows, text analytics, dashboards, and close-the-loop feedback programs.

This role is an initial 12 month MTC.

You'll manage the day-to-day operational relationship with our VOC strategic partner, InMoment and key stakeholders within the business. In this role you will translate and synthesize customer feedback on Cbus experience and track, monitor and report associated measures (satisfaction/NPS).

This role includes the implementation and ongoing management of a large VoC program and seeks to collate and report on what our members are telling us, to enhance their experiences moving forward.

Your experience must include the design and operational ongoing management of VoC programs, and market research related to customer experience.

  • Experience: Managing VoC research programs end-to-end, including metric design, benchmarking, and implementation.
  • Platform Expertise: Practical experience with VoC survey platforms; familiarity with InMoment is highly regarded.
  • Analytical Capability: Skilled in synthesising diverse data sets and translating complex findings into actionable insights.
  • Technical Proficiency: Strong skills in Excel, SharePoint, and PowerPoint.
  • Collaboration & Communication: Proven ability to work cross-functionally and present insights clearly to non-technical audiences.
  • Initiative & Ownership: Demonstrated success in building and leading programs independently with minimal oversight.

We want to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via careers@cbussuper.com.au

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

This is a full time 12 Month MTC, based in Melbourne.

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you

About Cbus

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionMarketing

Referrals increase your chances of interviewing at Cbus Super Fund by 2x

Get notified about new Operational Specialist jobs in Melbourne, Victoria, Australia.

Southbank, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 7 months ago

Melbourne, Victoria, Australia 2 weeks ago

Moorabbin, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 6 hours ago

Melbourne, Victoria, Australia 42 minutes ago

Melbourne, Victoria, Australia 2 weeks ago

Mulgrave, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Operations Specialist (Full Time Permanent)

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Merchandising and Shopper Guidance Operation Specialist - TAOBAO Australia

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Coburg, Victoria, Australia A$55,000.00-A$65,000.00 1 week ago

Richmond, Victoria, Australia 2 weeks ago

eCommerce Specialist (Digital Operations)

Docklands, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Voc Operations Specialist

    24 hours ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time

    Join to apply for theVOC Operations Specialistrole atCbus Super Fund1 week ago Be among the first 25 applicantsJoin to apply for theVOC Operations Specialistrole atCbus Super FundGet AI-powered advice on this job and more exclusive features.As a Voice of Customer (VOC) Operations Specialist, you will be responsible for administering and managing Cbus' VOC...

  • Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Update your details, view your application and progress.Job no: 501566Work type: Permanent - Full TimeLocation: MelbourneCategories: Retail MarketsPlay a pivotal role in defining and enhancing the retail energy customer journeyDevelop your skills in a fast-paced, supportive environmentAttractive hybrid work model | Energy Discounts |Career Growth...

  • Security Operations Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeSpecialist Full time

    Job Title: Security Operations Specialist Job Description:We are seeking a highly motivated and skilled Security Operations Specialist to join our team. In this role, you will be responsible for providing security services to our clients, ensuring their safety and well-being.As a Security Operations Specialist, you will be the primary point of contact for...

  • Warehouse Operations Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeOperations Full time

    Job Title: Warehouse Operations SpecialistWe are seeking a highly skilled Warehouse Operations Specialist to join our team.The successful candidate will be responsible for efficiently handling, picking, packing, and receiving goods within the warehouse. This role ensures products are properly stored, orders are accurately fulfilled, and inventory is...

  • Voice of Customer Lead

    3 weeks ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    Join to apply for the Voice of Customer Lead role at City of MelbourneJoin to apply for the Voice of Customer Lead role at City of MelbourneDirect message the job poster from City of MelbourneTalent all-rounder | Trusted leader | Culture championSynopsisPermanent Full Time Opportunity$118,141 - $132,292 + 12% superannuationEmployee DiscountsAbout The RoleThe...

  • Voice of Customer Lead

    3 weeks ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    Join to apply for the Voice of Customer Lead role at City of MelbourneJoin to apply for the Voice of Customer Lead role at City of MelbourneDirect message the job poster from City of MelbourneTalent all-rounder | Trusted leader | Culture championSynopsisPermanent Full Time Opportunity$118,141 - $132,292 + 12% superannuationEmployee DiscountsAbout The RoleThe...

  • Event Operations Specialist

    14 hours ago

    Melbourne, Victoria, Australia beBeeResponsibilities Full time $50,000 - $75,000

    Job Title:Event Operations SpecialistAbout the Role:We are seeking a highly skilled and professional Event Operations Specialist to deliver exceptional experiences at our stunning events-only venue.This key member of our team will be responsible for ensuring smooth operations during functions and events, including event setup, pack-down, and service.The...

  • Customer Experience Lead

    1 hour ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Update your details, view your application and progress.Job no : 501566Work type : Permanent - Full TimeLocation : MelbourneCategories : Retail MarketsPlay a pivotal role in defining and enhancing the retail energy customer journeyDevelop your skills in a fast-paced, supportive environmentAttractive hybrid work model | Energy Discounts | Career Growth...

  • Production Operations Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time

    Job Title: Production Operations SpecialistJob Summary:As a Production Operations Specialist, you will provide technical support to our processes and resolve client issues directly or through timely escalation. This role requires effective communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.Key...

  • Logistics Operations Specialist

    17 hours ago

    Melbourne, Victoria, Australia beBeeLogistics Full time $60,000 - $80,000

    Logistics Operations SpecialistWe are seeking a skilled logistics operations specialist to manage the movement of goods and materials within our organization.The successful candidate will be responsible for coordinating transportation, managing inventory, and adhering to safety protocols. A strong background in logistics and supply chain management is...