Policy Administration System

Join the Experience and Transformation Team as a PAS Product Analyst – Drive System Innovation & Member/Employee Experience

Are you passionate about technical analysis, process improvement, product management and delivering exceptional member and employee experiences? CBHS is seeking an experienced PAS Product Analyst to join our dynamic team, supporting the implementation and management of our Policy Administration System (PAS) Governance Framework.

About the Role

As the Technical Product Analyst, you'll be instrumental in bridging the gap between business needs and technical delivery. Working closely with the PAS Product Owner, you'll help identify, prioritise, and deliver continuous improvements to our policy administration system. You'll facilitate workshops, analyse incoming issues, and ensure our systems provide optimal functionality for both members and operational teams.

Key Responsibilities

• Apply your understanding of insurance processes to analyse workflows, identify areas for improvement, and recommend solutions that drive operational excellence.
• Serve as a bridge between technical teams and non-technical stakeholders, articulating requirements, system capabilities, and product release updates in clear and accessible language.
• Triage and analyse PAS issues using the Value & Risk Assessment Framework.
• Collaborate with PAS users and stakeholders to identify pain points, risks, and improvement opportunities.
• Participate in solution design workshops to ensure proposed solutions align with business needs and PAS Product vision.
• Prepare and deliver training, release walkthroughs, and effective communications for PAS releases.
• Assist with planning and maintaining the PAS Product Roadmap and Backlog, including benefit-cost analysis.

About You

We are looking for someone who brings not just skills, but passion and a vision for excellence. To succeed in this role, you will need:

• Demonstrable experience working with policy administration systems in the insurance sector.
• Exceptional ability to analyse, interpret, and solve complex system and process challenges.
• Outstanding verbal and written communication skills, with a talent for converting technical jargon into plain English for business stakeholders.
• Impeccable organisational capabilities and a proven track record of managing multiple initiatives simultaneously.
• A proactive approach to problem-solving, with a resourceful and resilient attitude.
• Unwavering attention to detail and commitment to delivering high-quality work.
• Experience collaborating with cross-functional, multidisciplinary teams in a fast-paced setting.
• Exposure to, or a keen interest in, Agile and Scrum frameworks is highly desirable.

Skills & Experience

Essential

• Minimum 3 years' experience in a product management or technical business analyst role.
• Strong technical understanding of policy administration systems (configuration and data management).
• Demonstrated experience in analysis, solution design, and process improvement.
• Excellent verbal and written communication skills, able to explain technical concepts to non-technical stakeholders.
• Proven organisational and time management skills, with the ability to manage multiple projects simultaneously.
• High attention to detail and accuracy.
• Proactive problem-solving capability and collaborative team player.

Desirable

• Well-versed in Agile and Scrum frameworks.
• Experience with insurance policy administration systems and processes.
• Proficiency in writing SQL queries to obtain and analyse data.
• Experience using JIRA and Confluence.

Why Join the CBHS PAS Product Team?

• Be part of a forward-thinking Product Team driving meaningful change across our member and operational experiences.
• Work with senior leadership and cross-functional teams in a supportive, collaborative environment.
• Advance your career by developing your technical, analytical, and stakeholder management skills.

During the selection process, candidates will be required to undergo additional background checks including verification of experience and qualifications. in determining their suitability for the role. Successful candidates will also need to agree to undergo a National Police Check.

Please note only successful applicants will be contacted.