AWA - DES - In Work Support Coach

2 weeks ago


Bankstown, Australia atWork Australia Full time $60,000 - $80,000 per year
Company DescriptionWho we are:Job DescriptionThe Position:
  • Ensuring all placed clients are supported and contacted, at least fortnightly;
  • Identify areas where alternative or additional training is required and facilitate this support where appropriate;
  • Tracking all placements and maintaining up-to-date records;
  • Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment;
  • Liaising with employers, clients, and other team members to assist clients to maintain their employment;
  • Assisting with management of claims;
  • Escalating risks or concerns through appropriate channels; and
  • Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.
Qualifications
  • Experience in a customer service or client facing role, minimum one year's experience;
  • Ideally, demonstrated experience of working with people overcoming challenges;
  • Happy and confident liaising with multiple external and internal stakeholders;
  • Confident working to KPIs and making placements that result in sustainable and lasting employment for our clients/employers;
  • An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
  • Hold a current Drivers Licence.
Additional InformationWhat we will give you:
  • On-the-job training as well as ongoing career development and national opportunities;
  • Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring;
  • Job stability and guaranteed full-time hours;
  • Achievable quarterly incentive scheme;
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

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