The Victoria Hotel

Title:     Front Office Manager

Position Overview: 

To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.

Our Vision is being leaders in creating experiences and properties that escape the ordinary. 

Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values 

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

The Duties and Responsibilities

• To ensure solid understanding of Our Target and drive with Front Office team
• To ensure all staff present themselves on time and in uniform.
• Effective organisational communication with other departments
• Effective planning for projects and events
• To ensure all departments are adequately staffed.
• To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
• To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
• Look for new opportunities and optimise opportunities to change for improvement
• To manage the hotel complaint system.
• To perform the function of Manager on Duty
• To ensure Front Office Departmental rosters are as cost effective as possible.
• To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
• To manage the daily operations of the Front Office Department.
• This position description is not an exhaustive list of tasks that may be required.  All other reasonable requests or duties may be required to be performed from time to time.
• Demonstrate and develop knowledge of the local/market to enhance Company's performance and results

The Offer:

• Competitive Salary
• Opportunity to grow in the company and enjoy EVT Hospitality & Entertainment career opportunities in management or alike with new hotel's coming up all the time

About You:

The successful candidate needs to possess the following experience and skills:

• You have an outgoing personality, positive attitude and loads of initiative
• You are eager to grow your skill set and learn about hotel's to grow your career
• Looking for someone keen to advance their Hotel career to develop into a higher role in the future.

Perks:

• Staff Benefits card across EVT Hospitality & Entertainment
• Complimentary movie tickets, discounts of hotels and F&B and more
• The Victoria Hotel is part of EVT Hospitality and Leisure including exciting Hotel brands such as QT Hotels & Resorts, Rydges, Atura and Independent Collection by EVT.