Customer Sales Advisor

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Our Reservations Team supports our portfolio of eight distinctive hotels across Australia, where individuality is celebrated and differences are applauded. The team is responsible for delivering an exceptional experience to every guest, handling inbound telephone, email, and webchat enquiries with warmth and professionalism. Using best-in-class service and negotiation skills, they convert enquiries into bookings while building lasting guest connections and enhancing overall customer engagement.

Responsibilities: 

• Effective and efficient input of all hotel reservations from customers both on and offline
• Accurately processing group and individual bookings, individual requests and payment schedules
• Engaging conversations with our customers enhancing service provision, ensuring upgrades and additional sales
• Accurately process, modify and confirm reservations within the hotel's property management and booking systems
• Contribute to the achievement of team goals through active participation, positivity and a guest-first approach

Skills and experience:

We are looking for a friendly, customer service–focused professional with exceptional verbal and written communication, listening and interpersonal skills. Ideally, you will have experience within hotel operations or reservations and demonstrate strong attention to detail, with the ability to prioritise tasks and stay organised in a fast-paced environment.

You will bring:

• Availability Monday to Friday (full-time), with occasional weekend support
• A proven ability to work collaboratively in a team-oriented environment
• Experience using multiple and complex IT and booking systems
• Strong organisational skills and excellent attention to detail
• Previous sales-based or customer service experience (highly regarded)
• The ability to communicate in Mandarin or Japanese will also be highly regarded

If you are seeking a vibrant, people-focused workplace with genuine opportunities to grow your career in the world of luxury hotels, we'd love to hear from you.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes 
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.