External Dispute Resolution Specialist

1 day ago

Brisbane, Queensland, Australia IAG AUS Full time $80,000 - $120,000 per year

ormaltextrun\>Make a difference as an External Dispute Resolution Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.ormaltextrun\>Your Role Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customer and partners.This is a Secondment role until 30 June 2026, and welcome applicants based in all major cities. We work flexibly with a mix of work from home and the office. ormaltextrun\>About YouProven experience in dispute resolution or complaint management in a general insurance or in a legal environmentPrevious exposure to the AFCA complaints process A strong customer focus, with the ability to show empathy and patienceEffective decision making and time management skills with the ability to work unsupervised and under pressureStrong written and verbal communication skills, including advanced negotiation skillsResilience and a positive mindsetAbility to manage simple and complex matters confidentlyStrong computer literacy is essentialormaltextrun\>Applications close on Friday 10 October 2025 at 23:59pm AEDT.Joining IAG, you'll have access to a raft of benefits from across the Group:Boosted superannuation with 13% as standardUp to 50% off personal insurance, including home and motor insurance5 myLeave days per year on top of annual leaveWork from home and many more flexibility options with myFlexIndustry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carersDiscounts on every day and special occasion itemsA certified Family Inclusive WorkplaceTM*employment type eligibility criteria applyormaltextrun\>About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.We're ready for you. Apply today. Learn more about who IAG is here.

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