
External Dispute Resolution Specialist
1 day ago
ormaltextrun\>Make a difference as an External Dispute Resolution Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.ormaltextrun\>Your Role Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customer and partners.This is a Secondment role until 30 June 2026, and welcome applicants based in all major cities. We work flexibly with a mix of work from home and the office. ormaltextrun\>About YouProven experience in dispute resolution or complaint management in a general insurance or in a legal environmentPrevious exposure to the AFCA complaints process A strong customer focus, with the ability to show empathy and patienceEffective decision making and time management skills with the ability to work unsupervised and under pressureStrong written and verbal communication skills, including advanced negotiation skillsResilience and a positive mindsetAbility to manage simple and complex matters confidentlyStrong computer literacy is essentialormaltextrun\>Applications close on Friday 10 October 2025 at 23:59pm AEDT.Joining IAG, you'll have access to a raft of benefits from across the Group:Boosted superannuation with 13% as standardUp to 50% off personal insurance, including home and motor insurance5 myLeave days per year on top of annual leaveWork from home and many more flexibility options with myFlexIndustry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carersDiscounts on every day and special occasion itemsA certified Family Inclusive WorkplaceTM*employment type eligibility criteria applyormaltextrun\>About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.We're ready for you. Apply today. Learn more about who IAG is here.
-
External Dispute Resolution Specialist
1 day ago
Brisbane, Queensland, Australia Suncorp Group Full time $80,000 - $120,000 per yearAbout the RoleAs an External Dispute Resolution Specialist, you'll manage general insurance complaints referred to AFCA and other external schemes. You'll advocate for fair outcomes, navigate complex legal and policy issues, and contribute to systemic improvements that benefit customers and the business.What You'll DoManage a portfolio of insurance...
-
Dispute Resolution Specialist
1 day ago
Brisbane, Queensland, Australia Allianz Partners Full time $80,000 - $120,000 per yearAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...
-
Corporate Dispute Resolution Lawyer
1 day ago
Brisbane, Queensland, Australia Law Staff Full time $180,000 - $250,000 per yearTired of rigid billable targets? Here is a role where your productivity and contribution are valued above the hours you log. This prestigious firm offers exactly that with a flexible environment free from strict budgets and minimum hourly requirements, allowing you to focus on what you do best: delivering exceptional legal work. Join a leading Commercial...
-
Brisbane, Queensland, Australia Cooper Grace Ward Full time $104,000 - $250,000 per yearCommercial Litigation Associate – Join one of Brisbane's best litigation practicesA rare opportunity for a highly motivated commercial litigation associate to join our litigation and dispute resolution team. This role offers the successful applicant the chance to develop as a commercial litigator by working on a diverse range of matters at one of...
-
Panel Mediators – Expression of Interest
5 days ago
Brisbane, Queensland, Australia Respect Resolution Full time $80,000 - $120,000 per yearAbout Respect ResolutionRespect Resolution provides individuals, families, workplaces and communities with a respectful and affordable alternative to litigation. We believe disputes can often be resolved through constructive conversations rather than lengthy and costly court battles. By building a national panel of accredited mediators, Respect Resolution...
-
Internal Dispute Resolution Officer
1 week ago
Brisbane, Queensland, Australia Zurich Cover-More Full time $80,000 - $120,000 per yearJob Type: Permanent - Full TimeLocation: Brisbane, QueenslandJob Category: Insurance & SuperannuationJob DescriptionZurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible...
-
Internal Dispute Resolution Officer
1 week ago
Brisbane, Queensland, Australia Cover-More Group Full time $90,000 - $120,000 per yearZurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner withJoin our dynamic team and...
-
Manager Customer Complaints Resolution
1 week ago
Brisbane, Queensland, Australia WorkCover Queensland Full time $120,000 - $180,000 per yearWorkCover Queensland is entering an exciting new chapter, with a renewed strategic focus and strong executive leadership guiding our organisation's 2030 Strategy. We're embarking on an enterprise-wide transformation that will enable us to continue making a positive difference to people's lives and keep Queenslanders working.About the OpportunityAs part of...
-
Manager Customer Complaint Resolution
23 hours ago
Brisbane, Queensland, Australia WorkCover Queensland Full time $120,000 - $180,000 per yearWorkCover Queensland is entering an exciting new chapter, with a renewed strategic focus and strong executive leadership guiding our organisation's 2030 Strategy. We're embarking on an enterprise-wide transformation that will enable us to continue making a positive difference to people's lives and keep Queenslanders working.About the OpportunityAs part of...
-
Principal Resolution Officer
1 day ago
Brisbane, Queensland, Australia Office of the Health Ombudsman Full time $120,000 - $150,000 per yearIn this role you will:Lead and coordinate ongoing performance and continual improvement of the local resolution and conciliation functions to ensure they support the OHO to meet its strategic objectives and legislative requirements.Oversee complex and sensitive health complaints, ensuring timely and effective resolution with a focus on a person-centred and...