External Dispute Resolution Specialist

20 hours ago

Brisbane, Queensland, Australia IAG AUS Full time $80,000 - $120,000 per year

ormaltextrun\>Make a difference as an External Dispute Resolution Specialist.

Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

ormaltextrun\>Your Role

Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customer and partners.

This is a Secondment role until 30 June 2026, and welcome applicants based in all major cities. We work flexibly with a mix of work from home and the office. 

ormaltextrun\>About You

  • Proven experience in dispute resolution or complaint management in a general insurance or in a legal environment
  • Previous exposure to the AFCA complaints process
  • A strong customer focus, with the ability to show empathy and patience
  • Effective decision making and time management skills with the ability to work unsupervised and under pressure
  • Strong written and verbal communication skills, including advanced negotiation skills
  • Resilience and a positive mindset
  • Ability to manage simple and complex matters confidently
  • Strong computer literacy is essential

ormaltextrun\>Applications close on Friday 10 October 2025 at 23:59pm AEDT.

Joining IAG, you'll have access to a raft of benefits from across the Group:

  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Work from home and many more flexibility options with myFlex
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
  • Discounts on every day and special occasion items
  • A certified Family Inclusive WorkplaceTM

*employment type eligibility criteria apply

ormaltextrun\>About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.

Learn more about who IAG is here.

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeedisputes Full time $62,562 - $84,465

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team. In this role, you will play a key part in resolving customer disputes efficiently and effectively.The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong analytical mind.Key...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000

    Dispute Resolution Specialist RoleThis specialist is responsible for managing end-to-end disputes, including receiving, evaluating, and resolving client complaints in a timely manner.Investigate cases thoroughly, reviewing documents and collaborating with internal and external stakeholders to gather evidence.Provide recommendations and determinations based...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDisputeResolution Full time $150,000 - $180,000

    Job DescriptionAs a dispute resolution expert, you will lead and develop a team of specialists to achieve fair and efficient resolutions of customer complaints through our internal dispute resolution process. You will manage the day-to-day operations of the IDR team handling general insurance complaints.Responsibilities include coaching and developing the...

  • Dispute Resolution Specialist

    22 hours ago

    Brisbane, Queensland, Australia Allianz Partners Full time $80,000 - $120,000 per year

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...

  • External Resolutions Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Smith And Co Full time

    Competitive salary, benefits and hybrid work model- Work for an industry leader with growth opportunities- Stunning location and office fit-outOur client is one of Australia's largest privately-owned companies in the finance space and they are wanting to grow out their Resolution's team. If successful you will be working alongside a diverse and energetic...

  • Dispute Resolution Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000

    Job Title: Internal Dispute Resolution OfficerWe are seeking an experienced professional to contribute to high-quality outcomes balancing commercial, regulatory, and customer needs in a dynamic dispute resolution environment.About the Role:The ideal candidate will possess excellent analytical and communication skills, with the ability to interpret policies,...

  • Dispute Resolution Expert

    2 weeks ago

    Brisbane, Queensland, Australia beBeeResolution Full time $60,000 - $96,000

    About the OpportunityThis role is at the heart of delivering fair and empathetic outcomes for our customers.You will lead the investigation and resolution of disputes, ensuring compliance with regulatory, legal and industry standards.Your Key Responsibilities:Investigate and resolve customer disputes, both verbal and written.Manage referrals from bodies such...

  • Dispute Resolution Expert

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $80,000 - $150,000

    Transform your career as a Dispute Resolution Expert.We're seeking an experienced professional to join our team in resolving disputes and complaints. As part of our organisation, you'll be working with the largest general insurance group in Australia and New Zealand.Your role will involve managing disputes that arise from unresolved complaints. Using your...

  • Solicitor - Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $80,000 - $160,000

    Disputes and Insolvency Solicitor RoleWe are seeking an experienced solicitor to join our team as a disputes and insolvency specialist. As a key member of our legal team, you will be responsible for managing dispute resolution and insolvency matters from start to finish.You will conduct research, draft pleadings and submissions, attend court, and negotiate...

  • Dispute Resolution Conference Organizer

    2 weeks ago

    Brisbane, Queensland, Australia beBeeEmployer Full time $80,000 - $100,000

    Event Coordinator RoleJob Overview:We are seeking a highly organized and skilled Event Coordinator to play a vital role in the smooth execution of family dispute resolution conferences.Key Responsibilities:Manage the intake and screening process for all matters referred for a family dispute resolution conference, ensuring compliance with relevant...