Full Time Reception

2 weeks ago

Sydney, New South Wales, Australia The Lurline Full time $104,000 - $130,878 per year

We are seeking a Guest Service Agent to join our friendly team on a Full-Time Basis

A Guest Services Agent is the go to person, someone who is highly motivated with a welcoming spirit and is a key part of the daily hotel operations by being responsible for ensuring that all guests are delivered exceptional service through all facets of the operation, and creatively solving any problems that may arise throughout a guests stay.

Reporting to Assistant Manager, the position apart from the normal Front office duties. This role entails providing outstanding guest service in receiving guests and welcoming them in the warmest way possible and answering telephone calls. This role requires on-site receptionist to monitor hotel after hours number and respond to any after-hours calls or emergencies.

On-Site Accommodation is provided as part of the salary package.

The major role of the Hotel receptionist is to ensure that the reception unit of an office runs efficiently,

and that all reception duties are attended to. Along with assisting the management team in overseeing

all day-to-day operations of the hotel, in relation to sales & marketing, finance, staff along with any

daily events, activities and ongoing operations and strategies occurring in a hotel.

The ideal candidate

The work is complex, interesting and very rewarding - you will be challenged in a good way, with lots of support around you along with extensive training. This presents a great opportunity to contribute to growing boutique hotel group, and to work in a fun, close knit, friendly team environment.

The successful applicant will demonstrate:

  • Your smile is your asset and you present impeccably
  • You love to provide unique customer service and interact with guests at every opportunity
  • The ability to communicate effectively both written and verbally in addition to excellent telephone manner and an eye for detail
  • You're a strong valued team player who can also be independent
  • Positivity and a 'Yes I can" approach is your method
  • You thrive on being measured by your persistency and consistency
  • Results driven and innovative
  • Able to multitask and remain calm during peak service periods
  • Display a high level of professionalism whilst on duty
  • Flexibility to work a 7 day rotating roster including afternoon/evenings, weekends and public holidays
  • Experience in MEWS would be advantageous however not essential if you have the right personality

If you are interested in joining a fantastic team of, we would like to hear from you. Please use the apply button to submit your application.

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